Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor customer service and failed to acknowledge customers.
Business reply on Google
Hi Nanci, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Long wait time and poor facility conditions at rental office
Business reply on Google
Thank you for your review, Rasyne. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff member was unprofessional and caused a significant wait time.
Business reply on Google
Hi Ismael, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Rental car provided with expired registration tags
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Long wait times and unprofessional staff behavior at the rental location.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
The business falsely charged the customer for hail damage.
Business reply on Google
Thank you for your review, C. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Excessive wait time for vehicle pickup and rental processing.
Business reply on Google
We certainly understand the inconvenience that this may cause, Rex. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Reserved vehicles are unavailable and address verification process is inconsistent.
Business reply on Google
Hi, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. -Christopher
Reserved vehicle unavailable and redirected to a distant location
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Many Thanks, -Michael
Customer charged for pre-existing vehicle damage despite reporting it.
Business reply on Google
Deborah, we’re truly sorry to hear about your experience. We take your feedback seriously and are committed to improving our service. We value transparency and want to ensure our customers feel supported. Thank you for bringing this to our attention; we’ll address it internally. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Understaffed location caused multiple failed rental attempts and long wait times.
Business reply on Google
Hi Tami, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Long wait time followed by unavailability of the promised rental vehicle.
Business reply on Google
Hi Shahab, I’m truly sorry to hear about your experience. It’s frustrating to wait and find out the information was incorrect. We’re reviewing this situation to ensure better communication and service in the future. Thank you for bringing it to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Vehicle provided was damaged and customer experienced long wait times.
Business reply on Google
Hi Jesus. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
reservation information missing and long wait for vehicle
Business reply on Google
Thanks for your review, SUPERJAG69. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Heather
Customer falsely accused of vehicle damage and harassed for payment
Business reply on Google
Jeff, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Isabella
The business engaged in dishonest billing practices and withheld information.
Business reply on Google
Laphael, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Staff member was unhelpful and laughed at the customer over phone.
Business reply on Google
Hi Alvernia, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
customer unable to reach location by phone for five hours
Business reply on Google
Mr. Alvarado, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
Customer charged for extra rental days without explicit verbal notification
Business reply on Google
Hi Connie, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Delayed deposit refund and dispute over vehicle cleaning fees.
Business reply on Google
Nico, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.