Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and failed to provide a suitable vehicle.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staff were rude and charged the customer's card multiple times.
Business reply on Google
Thank you for your review, Jaleen. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff failed to process a standard vehicle reservation.
Business reply on Google
Hi QUINTON, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
The rental car company failed to provide the promised pickup service.
Business reply on Google
Thank you for your review, William. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Staff refused to assist with vehicle exchange before closing time.
Business reply on Google
Hi Reggie, I’m sorry to hear about your experience. We strive for excellent service, and it sounds like we missed the mark. Your feedback is invaluable, and we’ll be addressing these issues with our team to ensure better service in the future. Thank you for sharing your thoughts. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Customer charged for pre-existing damage due to inadequate initial vehicle inspection.
Business reply on Google
Thanks for your review, Justin. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Customer charged for vehicle upgrade despite assurances of no extra cost.
Business reply on Google
Hello Cristal, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Reserved vehicle was unavailable and required travel to another location.
Business reply on Google
April, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you Jean
Refusal to accept valid military driver license extension documentation
Business reply on Google
John, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
The location is unresponsive and staff provided poor customer service.
Business reply on Google
Robert, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you. -KB
Staff member accessed private personal information on customer's phone without consent.
Business reply on Google
Thanks for your comments, Leonardo. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation number to [email protected]. Thank you. - Lisa S
Staff incorrectly identified a valid driver's license as fraudulent.
Business reply on Google
Thank you for your review, Ryanc. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Rental reservation cancelled without a vehicle available for the customer.
Business reply on Google
Chiara, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental vehicle provided was dirty and poorly maintained.
Business reply on Google
Thank you for your feedback, Taylor. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - ED
Staff failed to answer phones or assist customer at the location.
Business reply on Google
Hello, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - CAM
Staff refused service at closing time despite prior confirmation.
Business reply on Google
Hi Christmas, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Reserved vehicle unavailable and final rental price exceeded the original quote
Business reply on Google
Nolan Sagebiel, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Unauthorized charges were deducted from the customer's refundable deposit.
Business reply on Google
Thank you for your review, Hannah Sowell. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Unauthorized insurance charges added to rental bill without customer consent
Business reply on Google
Thank you for your review, John Raedle. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. John
rental car promised was given to another customer
Business reply on Google
Ifran, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael