Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental vehicle was provided with an overdue oil change.
Business reply on Google
Hi Yvonne. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Customer charged for undisclosed vehicle damage two months after return.
Business reply on Google
Thank you for your review, Jaline. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
Long wait times and unprofessional staff behavior regarding third-party bookings.
Business reply on Google
Rebecca, we're truly sorry to hear about your experience. Your feedback is invaluable, and we understand the frustration of long waits and service issues. We’re committed to improving and appreciate you bringing this to our attention. Thank you for sharing your thoughts with us. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Unexpected three hundred dollar charge applied to rental
Business reply on Google
Hello. We would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. -Natalie
Front desk agent refused to rent the car after processing payment
Business reply on Google
We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Reservation for seven passenger vehicle was not honored due to overbooking.
Business reply on Google
Thank you for your review, jennifer. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused to honor reservation and closed early.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Many Thanks, -Michael
Staff member contacted customer to conduct a survey after a conflict.
Business reply on Google
Thanks for your review, Kelvin. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Lynette
Staff failed to provide promised vehicle or return follow-up calls.
Business reply on Google
Thanks for your review, Austin. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Staff were late, distracted, and refused valid payment methods.
Business reply on Google
Hi Luz, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation number to [email protected]. Thanks. - Lisa S
Rental car reservation not honored and customer forced to pay more
Business reply on Google
Sarah, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reservation cancelled due to lack of vehicle availability
Business reply on Google
Jimmy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff lied about vehicle availability and ejected customer from the store.
Business reply on Google
Alicia, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Lynette
Customer denied rental due to payment method and license requirements.
Business reply on Google
Hi Hugh, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Unauthorized charges were applied to the customer's account.
Business reply on Google
Adrian Davila, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Excessive drop-off fee charged for one-way rental
Business reply on Google
Thanks for your comments, Mr. Harris. If there is anything I can do to help, please email [email protected] with the exact rental location, your reservation and/or rental agreement number(s), contact information, and any additional details of concern. Kind regards, Michael
Staff and management failed to resolve rental service issues effectively.
Business reply on Google
Patricia Valero, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
Staff pressured customer into purchasing unnecessary rental insurance coverage.
Business reply on Google
Hi Tesha, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you, Michael
Staff falsely claimed optional insurance was mandatory to increase rental cost.
Business reply on Google
M Beatty, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
Staff refused to assist with a reservation due to scheduling error.
Business reply on Google
Thank you for your review, Ashley. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160428-001857 in the subject line of your email. Thanks. –Shane