Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The rental agency failed to provide the reserved vehicle as promised.
Business reply on Google
Hi Chris, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
delayed deposit return and excessive wait times
Business reply on Google
Hi Cody, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
unauthorized charges and failure to return rental deposit
Business reply on Google
Hi Roxcy, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Marisa
Long wait times due to understaffing and vehicle shortages.
Business reply on Google
Hi Eva, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Vehicle was not prepared for the scheduled pickup time.
Business reply on Google
Hi, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –KB
The rental car was infested with bed bugs.
Business reply on Google
We're listening and would like to know more, Madi. Please email the details to [email protected] with your contact information and reservation or rental agreement number(s). Thank you. -Chris R.
Reserved vehicle was given away despite confirmation calls
Business reply on Google
Charles, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Manager provided poor service and long wait times regarding insurance requirements.
Business reply on Google
Alexa, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
The branch manager and staff provided rude and unhelpful service.
Business reply on Google
We're listening and would like to know more, Adrian. Please email [email protected] with your contact information, any reservation or rental agreement numbers and the details. Thank you. - Lisa S
Customer overcharged, discounts not applied, and vehicle provided was dirty.
Business reply on Google
Thank you for your review, Kat. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Vehicle provided with faulty wipers and empty fluid reservoir.
Business reply on Google
Nicholas, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The company overcharged the customer for a rental.
Business reply on Google
Juliette, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental van had a faulty locking system and missing antenna.
Business reply on Google
Randy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
customer charged for vehicle damage they claim did not occur
Business reply on Google
Hahaitsalaugh, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Inconsistent debit card policy caused rental denial and travel inconvenience.
Business reply on Google
Christine, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Rude staff member provided inconsistent information and denied vehicle rental.
Business reply on Google
Vincent, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
staff fails to recognize regular customers or honor vehicle preferences
Business reply on Google
Nitta Moses, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental vehicle had a strong cigarette odor and dirty windows.
Business reply on Google
Hi Bridget, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Vehicle provided was dirty and had low fuel levels.
Business reply on Google
Lisa, we would like to look into this further. Please ask the main renter to email [email protected] with the contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Unexpected charges applied to account after returning rental vehicle
Business reply on Google
Mr. Cutiño, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks, Michael