Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
reserved vehicles are unavailable and staff charge extra for replacements
Business reply on Google
Hi Loudine, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
The customer was double charged and the rental vehicle broke down.
Business reply on Google
Hi Nicole, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Marisa
Long wait times, poorly maintained vehicle, and discriminatory staff behavior.
Business reply on Google
Thank you for your feedback, Gilbert. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff provided poor customer service and lacked professional accountability.
Business reply on Google
Thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lynette
Staff provided inaccurate pricing and exhibited unprofessional, discriminatory behavior.
Business reply on Google
Hi Clayton, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Manager refused rental due to temporary debit card policy inconsistency
Business reply on Google
Thank you for your review, Melissa. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Staff refused to honor reservation price and exhibited discriminatory service practices.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customers waited five hours for cars that were not in stock.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Vehicle breakdown and failure of roadside assistance to arrive
Business reply on Google
Hi Kenneth, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Unauthorized charges and hidden fees applied to rental account
Business reply on Google
Hi Ro, we are disappointed to see this low rating. Please contact us at www.enterprise.com/en/help/contact.html, and we will do our best to make the situation right. We hope to hear from you soon. -Jean
Staff ignored customer and store environment was unpleasant
Business reply on Google
Hi Salma, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Customer was left stranded after failed pickup service and poor communication.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many thanks, -Natalie
Excessive wait times and lack of available rental cars despite reservations.
Business reply on Google
We certainly understand the inconvenience that this may cause, Beatrice. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Staff failed to provide promised replacement vehicle or return phone calls.
Business reply on Google
We appreciate you taking the time to leave us this review, but regret that your experience was less than satisfactory. Please reach out to us at www.enterprise.com/en/help/contact.html, so we can learn more and turn your experience around. We hope to hear from you soon. - Michelle
Staff failed to honor reservation and provided poor customer service
Business reply on Google
Danny, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff were rude and provided unclear information regarding rental policies.
Business reply on Google
Wendy, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you, Christina.
Manager refused rental release due to missing secondary phone number.
Business reply on Google
Hi Ebony, thank you for taking the time to leave us your honest feedback. Please reach out to us at (210) 359-6524 when you can so we can address this situation directly. Thank you and have a great day. - LP
Staff failed to provide scheduled pickup and lied about arrival.
Business reply on Google
Cherrell, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Reserved vehicle was unavailable and staff failed to communicate or assist.
Business reply on Google
Tina, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff refused service and physically blocked customer after reservation error.
Business reply on Google
Kordale, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M