Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company attempted to overcharge for a vehicle.
Business reply on Google
Thank you for your feedback, Garrett. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Manager repossessed vehicle and charged excessive cleaning fees for service dog.
Business reply on Google
Thank you for your positive review! We hope to see you again soon. -Kim
The location failed to confirm vehicle availability for a reservation.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Manny. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Rental vehicle breakdown and poor customer support regarding replacement vehicle
Business reply on Google
Thank you for your feedback, Joan. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff repeatedly pressured customer to purchase additional insurance coverage.
Business reply on Google
Thank you for your review, Shawn. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer charged unauthorized additional fees after rental period ended
Business reply on Google
Hi Rey, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Marisa
Staff exhibited discriminatory and unprofessional behavior toward customers speaking…
Business reply on Google
Sandra, we are so pleased you enjoyed your visit to Enterprise Rent-A-Car! Please let us know if there is anything else we can do for you; we are more than happy to help! - Marisa
Company charged for alleged roof damage not identified during initial inspection
Business reply on Google
Thank you for your feedback, Christian. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The rental vehicle provided was low quality and lacked sufficient power.
Business reply on Google
A P, we’re sorry to hear about your experience with the Mitsubishi Mirage. Your feedback is invaluable, and we’ll take it into account as we strive to improve. We appreciate you sharing your thoughts and hope to provide a better experience in the future. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Reservation was not honored due to staff error and vehicle unavailability.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Aurora. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Staff refused to accept a valid updated state driver license.
Business reply on Google
Santiago, we sincerely apologize for the inconvenience you experienced with your reservation. Your feedback highlights important areas for improvement in our customer service. We're committed to addressing these issues to ensure a better experience for all our customers in the future. Thank you for sharing your thoughts. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
The rental vehicle was dirty and had non-functional windshield wipers.
Business reply on Google
Hi Eric. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Reservation not honored and excessive documentation requested by staff
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit https://www.enterprise.ca/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –KB
Customer was pressured into purchasing unnecessary additional insurance coverage.
Business reply on Google
Mia, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Reserved vehicle was unavailable at the rental location
Business reply on Google
We're listening and would like to know more, Angela. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -KB
Staff led customer through car wash causing them to get wet.
Business reply on Google
Hi Emily, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thanks. - Lisa S
Vehicle cleanliness issues and poor management responsiveness at this location.
Business reply on Google
Hi Melissa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
excessive and unreasonable documentation requirements for debit card rental
Business reply on Google
Larry Luckey, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
vehicle mechanical issue was not resolved by customer service
Business reply on Google
Thank you for your review, Dieseldude85 Productions. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Staff rejected the customer's payment method after the reservation was confirmed.
Business reply on Google
Deborah A, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M