Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved vehicle unavailable and staff failed to provide promised follow-up
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
The rental location had no cars available for a confirmed reservation.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Damali. Our offices try to plan accordingly but sometimes events outside their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lisa
Customer alleges discriminatory denial of service and inconsistent rental requirements
Business reply on Google
Hi Kayla, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Staff was unavailable and the reserved vehicle was not provided.
Business reply on Google
Hi Hemanth, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Staff refused rental to military personnel due to misunderstanding of orders.
Business reply on Google
We're listening and would like to know more, Jays. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Rental reservation cancelled due to vehicle unavailability and unprofessional staff…
Business reply on Google
Thank you for your review, Christopher. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Long wait times due to understaffing at the rental location.
Business reply on Google
Thank you for your review, K. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer was overcharged for a car rental despite prior agreement.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Rental location lacked covered vehicles and failed to provide promised service.
Business reply on Google
Thank you for your review, Alex. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
The business failed to provide a reserved rental vehicle.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Joseph. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Thank you for your review, Christopher. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Limited vehicle selection and unhelpful, disorganized staff at this location.
Business reply on Google
Hi Sebastian, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Customer misled by phone support regarding rental requirements and incurred travel costs.
Business reply on Google
Hi Tosha, we sincerely apologize for the confusion and frustration you experienced. Your feedback is invaluable, and we’re committed to addressing this issue to prevent similar situations in the future. Thank you for sharing your experience with us; we appreciate your patience as we work to improve our services. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
reservation not honored and lack of available vehicles
Business reply on Google
Hello Felix, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Many Thanks, -RA
High fees, poor customer service, and low quality rental vehicles.
Business reply on Google
Jennifer, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
The rental agency failed to provide scheduled pickup service.
Business reply on Google
Hi Kelly, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you Jean
Inaccurate website information, poor communication, and unsafe vehicle maintenance issues.
Business reply on Google
Jazzy, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Staff member was rude and unprofessional during a late return call.
Business reply on Google
Enrique De La Riva, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental vehicle provided had insufficient cargo space for standard luggage.
Business reply on Google
Stephanie Murray, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 222-0819 to discuss this further.-LP
Reserved vehicle was unavailable upon arrival with no staff assistance provided.
Business reply on Google
Mr. Aquino, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.