Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Two hour wait time for a rental car
Business reply on Google
We certainly understand the inconvenience that this may cause, Noober. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff falsely accused customer of smoking in a rental vehicle.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff failed to assist with retrieving lost personal property from vehicle.
Business reply on Google
Thank you for your review, Dylan. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Staff used smart glasses to scan passport and engaged in profiling
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Customer falsely accused of causing hail damage to rental vehicle
Business reply on Google
Hi Jeff, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Unauthorized one-way fee charged despite returning to the original location.
Business reply on Google
Hi Carsten, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Enterprise refused to provide a replacement vehicle after the rental broke down.
Business reply on Google
Hi David, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
customer unable to contact branch regarding lost property
Business reply on Google
We're listening and would like to know more, Josh. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Customer experienced significant inconvenience with rental car service.
Business reply on Google
Hi Albeni, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
customer calls are disconnected before speaking to a representative
Business reply on Google
Thanks for your comments, Mercedes. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any reservation or rental agreement numbers and the details. Thank you. – Lisa
Staff attempted to overcharge for early rental pickup.
Business reply on Google
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
The rental agency refused to accept a debit card upon arrival.
Business reply on Google
We're listening and would like to know more, Ed. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Inconsistent service, long wait times, and poor communication regarding rental policies.
Business reply on Google
Hi Tony, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Customer overcharged and branch failed to provide promised billing adjustment.
Business reply on Google
Hi Marilee, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
Unauthorized deposit withdrawals and unfair placement on a do not rent list.
Unexpected high deposit charges and vehicle mechanical issues during rental period.
Business reply on Google
Thank you for your review, Jessenia. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff refused to exchange a damaged, unsafe rental vehicle.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Unhelpful staff and repeated vehicle issues ruined a family trip.
Business reply on Google
Hi Ebony, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Staff member was rude and mocked the customer's religious beliefs.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Chris R.
Rental company requires a credit card for a large security deposit.
Business reply on Google
Thanks for your review, Hugo. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH