Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Staff left the office unattended causing a thirty minute wait.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental company failed to honor the vehicle reservation.
Business reply on Google
Hi Glen, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Kelvin. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Staff refused service and failed to provide reserved vehicle type.
Business reply on Google
Thank you for your review, Alyssa. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Company falsely accused customer of damage to charge three thousand dollars.
Business reply on Google
Hi Arthur, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. -Christopher
Reserved vehicle unavailable and final rental cost was doubled
Business reply on Google
Thanks for your review, Mendy. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
The rental location was closed during posted business hours.
Business reply on Google
Thank you for your review, Priya. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - DR
Manager was rude and lied about vehicle availability
Business reply on Google
Romy Abouni, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
lack of vehicle availability and inaccessible direct site communication
Business reply on Google
Melinda Strey, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to honor commitments regarding vehicle replacement and pricing.
Business reply on Google
Hi Shervin , I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Emerald Club vehicle selection is unavailable at this location.
Business reply on Google
We're listening and would like to know more, Anurag Goyal. Please email [email protected] with your rental agreement number and the details of your experience. Thank you. -Chris R.
Customer experienced excessive wait times due to poor management.
Business reply on Google
Ineet Pahwa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
Undisclosed fees for after-hours drop-off and additional driver insurance.
Business reply on Google
Thank you for your review, Sorin Lazarescu. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks
High employee turnover negatively impacts the customer experience.
Business reply on Google
Tiyauna Rodriguez-jones, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Customer charged for pre-existing vehicle damage upon return
Business reply on Google
Don Adair, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Vehicle reservation was unavailable and rental prices were too high
Business reply on Google
Suraj Deuja, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Customer was misled into purchasing unnecessary additional rental car insurance coverage.
Business reply on Google
Carrol, I would like to discuss this further with you. Please email us at [email protected] with your contact information, reference #150409-002817, rental/reservation number and any other details. -Tatiana
rental car unavailability, delayed pickup, and incorrect billing charges
Business reply on Google
Joseph Zumot, we would like to look into this further. Please email care@enterise enter with your full name and details of your experience. When emailing, please list reference #140812-002123 in the subject line. Thanks. -Maurice