Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and failure to honor vehicle reservation
Business reply on Google
Thank you for your review, C. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Customer charged over one thousand dollars for an alleged minor scratch.
Business reply on Google
Thank you for your feedback, Cole. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental office was closed despite a confirmed reservation time.
Business reply on Google
Thank you for your review, MichaelGarden. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused rental due to name mismatch on identification and card.
Business reply on Google
Pamela, thank you for sharing your experience with us. We’ll be sure to pass this feedback along to the branch’s upper management. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation/rental agreement numbers to [email protected]. -Chris R.
Rental vehicle had mechanical issues and staff provided poor service.
Business reply on Google
Vanessa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff member was rude and provided poor customer service.
Business reply on Google
Hi Lukas, I would like to know more about your experience. Please email [email protected] and include the rental agreement or reservation number and your contact information. Thank you. - Lisa S
Enterprise refused debit card payment despite prior confirmation
Business reply on Google
Hi Yolanda, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Hidden rental fees and unexpected payment policy requirements at pickup.
Business reply on Google
Kerry, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff error on reservation dates and missing personal property in vehicle.
Business reply on Google
Hi Tierra, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
poor customer service provided during a family emergency
Business reply on Google
Kiera Miller, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Incorrect vehicle provided, dirty car, maintenance issues, and erroneous fuel charges.
Business reply on Google
Kyle, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Rude management and poor internal communication regarding rental services.
Business reply on Google
Aaron, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. - HH
Customer falsely charged for pre-existing vehicle damage by rental agency.
Business reply on Google
Willow, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - HH
Manager refused pickup service and exhibited unprofessional behavior.
Business reply on Google
Hi Djs S, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Unsafe vehicle provided and manager refused to facilitate a suitable exchange.
Business reply on Google
Eric, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Staff provided faulty equipment and unprofessional service during the rental process.
Business reply on Google
Karen Madden, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff member was unprofessional and incorrectly managed the reservation details.
Business reply on Google
Priscilla Miranda, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Staff and managers provided rude service and failed to resolve issues.
Business reply on Google
Thank you for your review, Blanca Ceja. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Reservation cancelled without notice and staff provided poor customer service.
Business reply on Google
Mr. Kaster, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. -Chris R.
Excessive wait times and poor customer service during rental process.
Business reply on Google
Thank you for bringing this to our attention, Ms. Hobbs! I certainly understand your concerns and want to do all I can to help. Can you please email [email protected] with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? –Michael