Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer was overcharged significantly and is struggling to receive a refund
Business reply on Google
Hi Joel, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Staff insisted on customer feedback during a stressful rental process.
Business reply on Google
Thank you for your feedback, David. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Inability to retrieve lost property due to broken online and phone systems.
Business reply on Google
Thank you for your review, Christine. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Damaged vehicles provided and false accusations made against customer
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Customer charged extra for a vehicle substitution after original reservation unavailable.
Business reply on Google
Thank you for your feedback, Henry. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer charged for upgrade but received poor quality vehicle without support.
Business reply on Google
Thank you for your feedback, PRADEEP. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff changed reservation drop-off location without customer authorization.
Business reply on Google
Thank you for your review, Vette. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
The rental vehicle was dirty and had an unpleasant odor.
Business reply on Google
Thank you for your review, K. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Excessive wait time for a rental car despite vehicle availability.
Business reply on Google
Thank you for your review, Diana. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Enterprise incorrectly charged customer for pre-existing vehicle damage.
Business reply on Google
We're listening and would like to know more, Jerry. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Personal property left in rental vehicle was not recovered by staff.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Customer held liable for pre-existing vehicle damage due to staff negligence
Business reply on Google
Hi Jeffrey, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Long shuttle wait and incorrect vehicle provided by staff.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Unauthorized debit card charge remains unrefunded after ten days
Business reply on Google
We're truly sorry to hear about your experience and the issues with your refund. Your feedback is important, and we understand the impact this has had on you. We’re investigating this matter to ensure it’s resolved promptly. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.
Customer experienced discriminatory treatment and inconsistent rental car service…
Business reply on Google
We're sorry to hear about your experience, Lisa. Your feedback is important, and we take concerns like yours seriously. We aim to provide excellent service to all our customers. We appreciate you bringing this to our attention and will work to improve our processes. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Staff failed to document existing vehicle damage during the rental process.
Business reply on Google
Hi Viva, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Reserved rental car was unavailable upon arrival at the location.
Business reply on Google
Thank you for your review, Timothy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Final rental charges significantly exceeded the quoted price and agreed terms.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental vehicle broke down shortly after pickup causing missed meeting.
Business reply on Google
Thank you for your review, JackMo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Vehicle capacity was smaller than advertised and wait times were long.
Business reply on Google
Thank you for your feedback, Bruce. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher