Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member provided unhelpful and argumentative customer service.
Business reply on Google
Thank you for your feedback, Samiullah. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reserved vehicle was given away and reservation was not honored
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Customer was charged for an extra day despite manager's verbal agreement.
Business reply on Google
Hi Theodore, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Confirmed rental reservation was unavailable at both locations.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Phil. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Employee was rude and refused to assist with a vehicle switch.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Marisa
Staff refused to provide reserved vehicle and left in it.
Business reply on Google
Jacob, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Isabella
Long wait times and unprofessional staff behavior regarding rental vehicle availability.
Business reply on Google
Aliaa, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Reserved vehicle was cancelled by the company without sufficient notice.
Business reply on Google
Michelle, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Branch refused to honor a promised rental compensation and provided empty vehicle
Business reply on Google
Jafar, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Overcharged by three thousand dollars and provided a damaged vehicle.
Business reply on Google
Thank you for your review, Bashar. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - DR
Excessive hold times and poor customer service regarding vehicle availability.
Business reply on Google
Xavier, we regret to hear that your experience with us was not a more positive one. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (858) 404-0700. - Laura
Unexpected rental price increase and lack of communication regarding deposit requirements.
Business reply on Google
Tyler Oharrow, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
customer has not received a rental deposit refund after multiple attempts
The business repeatedly charged the customer's account without authorization.
Business reply on Google
Tayebe Pouya, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reservation cancelled due to overbooking without adequate alternative assistance
Business reply on Google
We're listening and would like to know more, Ms. Reads. Please email [email protected] with your contact information, reservation number and the details above. Thank you. -Chris R.
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
Thank you for your review, Mike Driscoll. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks- CB
Reserved vehicle was unavailable at pickup time
Business reply on Google
Monosdad10, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Long wait time and uncleaned vehicle provided at rental location.
Business reply on Google
Mr. Chang, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - David R.
Unauthorized charge of one thousand dollars for disputed vehicle damage
Business reply on Google
Thank you for bringing this to our attention, Shanghui. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - DR
Reserved vehicle was unavailable and staff failed to provide promised assistance.