Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental location is disorganized and causes customer delays.
Business reply on Google
Thank you for your review, Joseph. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Deceptive inventory practices and hazardous, poorly managed parking lot conditions.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
The rental vehicle was dirty and had multiple mechanical and cosmetic issues.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Excessive wait times and poor vehicle quality provided after reservation.
Business reply on Google
Thank you for your review, Hua. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
The rental car was dirty and the pickup was delayed.
Business reply on Google
Hi David. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Reservation was not found and staff refused to resolve the issue
Business reply on Google
Hi Peyman, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Enterprise failed to provide reserved vehicle size and ignored customer support requests.
Business reply on Google
Thank you for your review, David. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Online reservation system shows vehicles that are not actually available
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental denied due to undisclosed credit card payment policy
Business reply on Google
Hi Ashlyn, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
The rental vehicle provided did not match the reserved premium class.
Business reply on Google
Thank you for your review, MNans. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
customer was charged multiple times without authorization
Business reply on Google
Thanks for your comments. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details. Thank you. - Lisa S
Staff refused to check inventory for specific vehicle requirements.
Business reply on Google
Hi Amber , I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Unexpected high charges and poor communication regarding rental costs
Business reply on Google
Randall, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Staff provided misleading information regarding vehicle availability and reservation…
Business reply on Google
Thanks for your comments, Rochelle. If there is anything I can do to help, please email [email protected] with your contact information, reservation number and the details above. Thank you. - Lisa S
unhelpful staff and rigid verification requirements for corporate discount
Business reply on Google
Sean Sullivan, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle was unavailable and staff attempted an upsell.
Business reply on Google
Mr. Acosta, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
Vehicle cleanliness, inaccurate fuel levels, and denied restroom access.
Business reply on Google
Thank you for your review, Ron. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! -HH
Business refused refund for early vehicle return via key drop.
Business reply on Google
Anirudhha Tiwari, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You.-lp
Company falsely accused customer of vehicle damage to extort payment.
Business reply on Google
E Lopez, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
Unexpectedly high insurance charges added to the final rental invoice
Business reply on Google
Thank you for bringing this to our attention, Chris! I certainly understand your concerns and want to do all I can to help. Can you please email [email protected] with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? –Michael