Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental vehicle provided with mechanical issues and foul odor
Business reply on Google
Hi James, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Customer misled about toll charges and rushed through vehicle inspection process.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Rental denied due to rigid policy enforcement regarding return flight requirements.
Business reply on Google
Thank you for your feedback, Pamela. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Employee refused to assist with a vehicle exchange despite available inventory.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Rental denied due to undisclosed credit card requirement at pickup
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Rental agency refused to allow secondary driver to pick up vehicle.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Agent failed to add requested insurance resulting in unexpected out-of-pocket costs
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Inconsistent information provided by customer support and branch staff regarding vehicle…
Business reply on Google
Gautham, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Unsafe vehicle condition and unauthorized billing charges.
Business reply on Google
Hello Jamie, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
The rental vehicle was provided in an extremely dirty condition.
Business reply on Google
Brian, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Equipment failure prevented vehicle pickup and caused additional rental costs.
Business reply on Google
Thank you for your feedback, Efe. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -Christina
Staff allegedly stole a personal car charger left in the vehicle.
Business reply on Google
Michaela, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
The company failed to process a promised refund for an upgrade.
Business reply on Google
Hi Mr. Kuhn, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. John
Customer experienced discriminatory service and unfair rental contract misrepresentation
Business reply on Google
J D, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Manager refused to remove pre-paid fuel charge as previously promised.
Business reply on Google
Amy, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Rental location was closed despite prior confirmation of late arrival
Business reply on Google
Hi Andrew, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Customer overcharged for rental duration and fuel costs without resolution.
Business reply on Google
Thanks for your comments, Marco. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details. Thank you. - Lisa S
Unauthorized charges and failure to provide reserved vehicle and service
Business reply on Google
Thomas, we would like to look into this further. Please email [email protected] with your rental agreement number and all the details of your experience. Thanks. -Chris R.
Enterprise failed to provide a replacement vehicle after a breakdown.
Business reply on Google
Kevin, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Reserved vehicle size not provided and car smelled of cigarette smoke
Business reply on Google
Hi Nancy, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP