Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Prepaid rental car unavailable and staff displayed unprofessional behavior
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Rental vehicle had tobacco odor and faulty equipment with poor service.
Business reply on Google
Thank you for your review, Sean. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
The rental car interior was dirty and sticky.
Business reply on Google
Hi Rogelio. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
The customer experienced rude service from the check-in staff.
Business reply on Google
J, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Enterprise failed to provide a rental car or follow up.
Business reply on Google
Krunal, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -MC
Reserved child seat was unavailable at the pickup location
Business reply on Google
Jill, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
website policy contradicts local branch debit card requirements
Business reply on Google
Thank you for your feedback, Christian. If you’d like to discuss this further, please email [email protected] with your contact information, rental information and all the details above. Thank you. – Chad
Staff attempted to charge more than the reserved rental price.
Business reply on Google
Janet, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
The rental car provided was stained and had an unpleasant odor.
Business reply on Google
Elizabeth, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Enterprise wrongly sent pre-existing vehicle damage charges to collections
Business reply on Google
Thank you for your review, Thefran Man. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Staff falsely accused customer of damaging the vehicle airbag cover.
Business reply on Google
Arthur, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. -Ebony
Enterprise failed to coordinate vehicle return and provided poor customer support.
Business reply on Google
We would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Customer charged for extra days despite returning vehicle early
Business reply on Google
Urvish Desai, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
The rental company overcharged for insurance claims and vehicle rates.
Business reply on Google
We're listening and would like to know more, Mr. Yang. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
inaccurate vehicle availability information provided by customer service
Business reply on Google
Hi Sandra, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Rental denied due to lack of local credit card
Business reply on Google
We're listening and would like to know more, Vitalii N. Please email [email protected] with your reservation number and the details of what occurred. Thank you. -Chris R.
Long wait times and double billing issues for a car rental.
Business reply on Google
Hi Mr. Myers, I would like to know more about your experience so I can help. Please email [email protected] and include the rental agreement or reservation number and your contact information. Thank you. - Lisa S
Rental car provided did not match the reservation agreement.
Business reply on Google
Kundan Bhagat, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
The customer service representative was rude during the vehicle return process.
Business reply on Google
Anita Galvan, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Location refused rental due to lack of local address