Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to return phone calls as promised.
Business reply on Google
Thank you for your feedback, Eric. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Excessive wait time and dishonest communication from staff.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
The business accepts reservations despite having no available vehicles.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Dennis. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Double billing occurred and the rental vehicle was dirty.
Business reply on Google
Hi Osama, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lynette
Long wait times and disorganized staff during car pickup
Business reply on Google
We certainly understand the inconvenience that this may cause, Blanca. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
The company failed to issue a promised refund for an extra day.
Business reply on Google
Thank you for your review, Abraham. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160719-002418 in the subject line of your email. Thanks. –Shane
Reserved vehicle was unavailable and customer service failed to provide support
Business reply on Google
Thank you for your positive review, Christy. Have a nice day. -Christopher
Excessive wait times and unprofessional staff communication regarding vehicle…
Business reply on Google
Hi Yutong, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Employees drive rental vehicles recklessly after car washes
Business reply on Google
Hi Joseph, I appreciate you sharing your concerns. We're committed to providing a quality experience and will look into this further. Thank you for bringing this to our attention. - Michelle
Staff refused rental due to customer lacking personal insurance policy.
Business reply on Google
Hi Nataly, I'm sorry to hear about your recent experience. We strive to provide clear information and excellent service at all our locations. Your feedback is valuable, and we'll use it to improve. Thank you for bringing this to our attention. - Michelle
Staff provided poor service and failed to resolve unauthorized billing charges.
Business reply on Google
Hi Beleth, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Vehicle returned dirty and staff hung up on billing inquiry
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Employee was rude and unhelpful regarding a vehicle inquiry.
Business reply on Google
W VV, we sincerely apologize for your experience. We strive for excellent customer service, and it’s clear we missed the mark. Your feedback is invaluable, and we’ll address this internally to ensure all team members provide the respectful assistance our customers deserve. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Inconsistent documentation requirements caused significant travel delays and missed tours.
Business reply on Google
Reza, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - HH
Enterprise failed to provide the promised mid-size rental vehicle
Business reply on Google
Thank you very much for your feedback. We would like to take a closer look at this. Please use this link for more information on how to contact us by phone or email. Thanks very much. -ML
Incorrect daily upcharges applied despite verbal agreement for no extra cost
Business reply on Google
RJ, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Long wait times and inadequate staff knowledge regarding vehicle type.
Business reply on Google
Aaron, we would like to look into this further. Please have your mother email [email protected] with her contact information, her reservation or rental agreement number and all the details of her experience. Thanks. - Marisa
Rental reservation cancelled without timely notification due to stock issues.
Business reply on Google
Hello Nathan, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Many Thanks, -RA
Vehicle provided with mechanical issues, cleanliness problems, and incorrect mileage…
Business reply on Google
Joseph, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Chad
Customer waited one hour for a reserved vehicle that was unavailable
Business reply on Google
Matthew, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - ED