Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The rental location failed to provide a promised vehicle replacement.
Business reply on Google
Thank you for your feedback, 240weatherby. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Employee was dismissive and unhelpful during a customer interaction.
Business reply on Google
Thank you for your review, Gisela. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle unavailable and offered upgrade at higher price
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Vehicle unavailability and incorrect billing for a downgraded rental car
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Customer was overcharged for an extra day of car rental.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
failed pickup, dirty vehicle, and unauthorized billing charges
Business reply on Google
Hello Jake, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Reservation was lost and the rental vehicle had mechanical engine issues.
Business reply on Google
Thank you for your review, Steve. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
customer has not received a confirmed refund after two months
Business reply on Google
Nav, I truly apologize for your experience and understand your frustration. We strive to provide timely resolutions, and it's clear we haven't met that expectation. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Company falsely accused customer of causing pre-existing vehicle damage.
Business reply on Google
Supinderjit, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
Customer was overcharged due to undisclosed rate changes and billing errors.
Business reply on Google
David, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - HH
Driver operated vehicle in an unsafe reclined position
Business reply on Google
Beth, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Unsafe driving and unauthorized charges applied to customer credit card
Business reply on Google
Nhat, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Customer experienced excessive wait times despite having a prior reservation.
Business reply on Google
Kasandra, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -KB
excessive wait time and inflexible vehicle and service policies
Business reply on Google
Vincent, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - CE
rental vehicle class discrepancy and poor customer service
Business reply on Google
Arnold Corey, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Unauthorized charges applied to rental without prior communication or customer consent.
Business reply on Google
Hi Tenee, thanks for your feedback. We don’t want you to be surprised by your charges and do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please email [email protected] with your contact information, rental information and all the details above. Thank you. - Lisa S
Vehicle lacked promised GPS and required immediate maintenance upon rental.
Business reply on Google
Ms. Pino, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Vehicle mechanical issues, billing errors, and poor customer service experience.
Business reply on Google
Waleed , we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Incorrect vehicle provided and unauthorized extra deposit charges applied
Business reply on Google
Rosie Pineda, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff attempted to upsell vehicle despite prior reservation and availability.
Business reply on Google
Michele Jackson, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M