Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive fees and harassment when modifying rental agreements.
Business reply on Google
We're listening and would like to know more, Austin. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Incorrect return address on contract caused a traffic citation
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Manager was rude and unprofessional during the payment process.
Business reply on Google
Thank you for your review, Mohamed. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Reservation cancelled and staff lied about vehicle availability to upsell
Business reply on Google
Thank you for your review, William. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
customer has been waiting in line for over an hour
Business reply on Google
We certainly understand the inconvenience that this may cause, Tom. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Long wait times and restrictive debit card payment policies.
Business reply on Google
Hi Sophia, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Customer charged for undocumented vehicle damage upon return
Business reply on Google
Thank you for your feedback, Natalie. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Understaffed location with poor cleanliness and security concerns in the lobby.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Staff provided dishonest information and overcharged for the rental vehicle.
Business reply on Google
We’re sorry to hear about your experience, Savage777 Apchie. Your feedback is important, and we take it seriously. We strive to provide excellent service and will address your concerns with our team to ensure improvements. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
customer charged extra for unrequested upgrade and forced to park vehicle
Business reply on Google
Thank you for your review, Ray. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle was unavailable after a long wait
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Long wait times and unavailability of the reserved vehicle type.
Business reply on Google
Thank you for your review, Ethan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff provided false information regarding a required document
Business reply on Google
We're sorry to hear about your experience, Michel. Your loyalty means a lot to us, and we take your feedback seriously. We'll address this issue with our team to ensure better communication moving forward. Thank you for bringing this to our attention. - Michelle
Staff member was rude and unhelpful regarding shuttle service availability.
Business reply on Google
Hi Maria, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Christina
Excessive wait times during the car rental pickup process.
Business reply on Google
Thank you for your review, May. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Excessive rental rates and deposit requirements for vehicle extensions.
Business reply on Google
Thank you for your review, Dannys. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The company falsely charged for windshield damage and extra rental days.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Vehicle provided was dirty, unsafe, and lacked the reserved fuel level.
Business reply on Google
Thanks for your review, Mark. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Long wait times due to inefficient staff and computer systems.
Business reply on Google
Lance, we sincerely apologize for your frustrating experience. Your feedback is invaluable, and we’re committed to improving our service. Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future. -MC
Rental car booking cancelled due to unclear debit card policy
Business reply on Google
Lachlan, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB