Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business is blocking public sidewalks with their rental vehicles.
Business reply on Google
We appreciate your feedback, Josh. Ensuring pedestrian access is important to us, and we apologize for any inconvenience caused. Your comments will help us improve our parking practices. Thank you for bringing this to our attention. - Michelle
rental car reservation was cancelled without sufficient notice
Business reply on Google
Hi Jason, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Staff failed to provide reserved vehicle and refused to assist customer.
Business reply on Google
Thank you for your review, Freddie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Confirmed rental car was unavailable upon arrival at the branch.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Eric. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Company failed to disclose debit card payment restrictions for rental.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Reserved vehicle was unavailable upon arrival for a family of six.
Business reply on Google
Thank you for your feedback, Megan. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –-Christopher
Reserved vehicle was unavailable without prior notice or staff assistance.
Business reply on Google
Hi Jeremy, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
Unauthorized vehicle upgrade charges and poor vehicle cleanliness
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
customer unable to reach staff via phone
Business reply on Google
Jackson, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
The rental car was not ready at the scheduled reservation time.
Business reply on Google
Mark, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Rental car reservation was not honored upon arrival
Business reply on Google
Garo, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Discriminatory rental policies based on nationality and documentation requirements.
Business reply on Google
We'd like to know more, Ricardo. Please email [email protected] with your contact information, reservation number and the details above. Thank you. - Lisa S
Staff refused rental service based on customer nationality and discriminatory profiling.
Business reply on Google
Hi Pau, we would like to know more about your experience. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S
The business does not accept Apple Pay for payments.
Business reply on Google
Thanks for your comments, Leopold. If you'd like to discuss this further, please email the details along with your contact information, the rental office and reservation number to [email protected]. Thank you. - Lisa S
Incorrect vehicle provided and personal property missing from rental car
Business reply on Google
Hi Kelly, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Rental car was given away despite a confirmed reservation.
Business reply on Google
Mr. Jackson, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
Excessive wait times and disconnected calls when contacting the office.
Business reply on Google
Hello Uyi Uwadiae, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Lisa S
Manager refused to provide a rental car despite having a reservation.
Business reply on Google
Thank you for your review, Kevin Pettigrew. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - Kayla
The location cannot access reservations made at other branches.
Business reply on Google
Mr. Kolb, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks, Michael
customer was charged extra fees without prior notification or explanation
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 161129-005316 in the subject line of your email. Thanks. –Chris R.