Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved vehicle was not delivered and location lacked inventory.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental location overbooked and had no vehicles available upon arrival.
Business reply on Google
Thank you for your review, Joseph. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer charged for pre-existing damage not documented during vehicle pickup.
Business reply on Google
Thank you for your review, Shaw. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
rental vehicles provided were in dangerous and unsafe mechanical condition
Business reply on Google
Thank you for bringing this to our attention. I would like to discuss this further with you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
Inconsistent payment policy information caused rental denial and wasted travel costs.
Business reply on Google
Cameron, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Enterprise policy prevents re-running declined cards for twenty-four hours.
Business reply on Google
Hello, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Thank you. -KB
Staff refused to provide promised shuttle service due to lunch break.
Business reply on Google
Tamara, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff were rude and unhelpful regarding payment and app issues.
Business reply on Google
Daija, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Branch manager made unprofessional threats toward the customer
Business reply on Google
Adam, customer service is of the utmost importance to us, and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Take care! - LP
Rental car reservation cancelled and price increased without availability
customer unable to reach staff via phone due to long waits
The branch location is unreachable by phone for booking confirmation.
Staff refused service and discriminated against the customer during rental process.
Staff was rude and refused to explain contactless pickup policies.
Long wait times due to understaffing at the rental office