Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Online reservation system failed to secure the requested truck.
Business reply on Google
Bob, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
The business does not allow after-hours vehicle drop-offs.
Business reply on Google
Thanks for your comments, Nathan. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Lack of courtesy transportation for rental customers
Business reply on Google
We're listening and would like to know more, Forrest. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your concern. Thank you. -Chris R.
Truck provided with damaged tires and poor customer support response.
Business reply on Google
We're listening and would like to know more, Mr. Waldo. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
Staff refused to explain rental charges and threatened collections.
Business reply on Google
Hi Mr. Taylor, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Unfair billing practices and failure to provide contracted vehicle maintenance services.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
The business repeatedly overcharged the customer's credit card.
Business reply on Google
Thank you for your revieW. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy