Enterprise Truck Rental
🚙 Rental Cars · 3 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The rental prices are considered too expensive by the customer.
Business reply on Google
Thanks for your review, Rusty. Please use this link: www.enterprise.com/en/help/contact.html, to send us further comments, concerns or suggestions. We will be happy to assist you. Thank you. – Christina
Confirmed truck reservation was not honored upon arrival at the location.
Business reply on Google
Hi Maika, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
poor vehicle maintenance and unclear rental charges
Business reply on Google
Thank you for your review, Kota. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Purchased used truck with pre-existing internal engine damage
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Online reservation system failed to secure the requested truck.
Business reply on Google
Bob, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
The business location is not answering incoming phone calls.
Business reply on Google
William, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Isabella
Representative provided dishonest damage estimates based on photos.
Business reply on Google
Sonqueia, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental policy requires returning the truck to the original pickup location.
Business reply on Google
Thanks for your comments, Christine. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -KB
The business does not allow after-hours vehicle drop-offs.
Business reply on Google
Thanks for your comments, Nathan. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Lack of courtesy transportation for rental customers
Business reply on Google
We're listening and would like to know more, Forrest. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your concern. Thank you. -Chris R.
Truck broke down twice with significant delays in roadside assistance response
Truck provided with damaged tires and poor customer support response.
Business reply on Google
We're listening and would like to know more, Mr. Waldo. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
Staff provided incorrect mileage cost information and failed to explain vehicle features.
Business reply on Google
Chris Lattanzio, we would like to look into this further. Please email with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff refused to explain rental charges and threatened collections.
Business reply on Google
Hi Mr. Taylor, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Difficulty returning rental vehicle with exact fuel level
Business reply on Google
Thanks for your comments, Cameron. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. - HH
The business failed to honor a confirmed truck rental reservation.
Business reply on Google
Ms. Hamilton, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
Unfair billing practices and failure to provide contracted vehicle maintenance services.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
The business makes false promises and performs unauthorized credit card charges.
The business repeatedly overcharged the customer's credit card.
Business reply on Google
Thank you for your revieW. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Rental truck had mechanical issues and poor customer service follow up