Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unauthorized recurring charges for services never requested
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, [email protected]
unauthorized charges made to a secondary card on file
unauthorized charges occurred after following gym cancellation procedures
Staff refused to honor a guest pass due to a system error.
Gym is overcrowded with unsanitary locker rooms and broken sauna equipment.
gym refused to honor advertised free trial pass conditions
Staff member exhibited unprofessional and rude behavior toward customers.
broken sauna equipment and missing showerheads remain unfixed by staff
Staff are rude, dismissive, and unprofessional during gym operations.
Unauthorized photography and video recording occurring in locker rooms and gym floor.
Lack of barbell collars caused a weight to fall on foot
Gym denied entry despite valid pass and meeting eligibility requirements
Rude staff and unsanitary bathroom conditions at the gym.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, [email protected]
difficult cancellation process, poor staff attitude, and unmaintained gym equipment.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, [email protected]
Customer waited thirty minutes without receiving assistance from front desk staff.
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. We have just recently partnered with a new cleaning company to improve the cleaning standards of the gym and create a better experience for our members. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards,
Front desk staff member exhibits poor and negative attitude toward members.
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. We have just recently partnered with a new cleaning company to improve the cleaning standards of the gym and create a better experience for our members. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards,
business continued charging membership fees after cancellation request
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, [email protected]
Gym staff used deceptive sales tactics regarding a promised free training session.
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. We have just recently partnered with a new cleaning company to improve the cleaning standards of the gym and create a better experience for our members. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards,
gym equipment is dusty and staff are not performing cleaning duties
Business reply on Google
Thank you for your feedback, H H. We're sorry to hear about your experience and are committed to improving our service and cleanliness standards. Please reach out to me directly at [email protected] so we can address your concerns further. Best, Rebecca Chirishyan
Employee was rude when denying guest entry and pitching a membership.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, [email protected]