Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer denied access to boxing class after traveling to the gym.
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, [email protected]
Kids club service was unavailable due to understaffing.
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, [email protected]
Equipment safety issues and failure to process cancellation request
Business reply on Google
Hello Alyssa, I am sorry to hear about your experience. I am glad that I was able to connect with you and help resolve your issue. If you have any further questions, please find my contact information below. Julian Hernandez District Operations Manager [email protected]
Gym refused to honor the advertised free trial pass
Business reply on Google
Hi Josh We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
poor customer service and lack of communication from management
Business reply on Google
Hi Meg We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
The gym makes it difficult to cancel a membership.
Business reply on Google
Hi Jennifer, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, Julian Hernandez District Operations Manager [email protected]
unauthorized charges and failure to provide paid personal training sessions
Business reply on Google
Hi Kyle, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. For assistance with Personal Training, please reach out to our Personal Training Service Center at eosfitness.com/pt help Regards, Operations Manager [email protected]
Staff repeatedly interrupted workout session to solicit guest membership signups.
Business reply on Google
Hi Salim We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Member Experience Manager [email protected]
Amenities closed for months without prior notice to members.
Business reply on Google
Hi Juan, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! If you have any questions, please find my information below. Regards, Member Experience Manager [email protected]
Gym continued charging membership fees after an in-person cancellation request.
Business reply on Google
Hi Aaron, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. I am glad that I was able to assist you and resolve help resolve your concern. If you have any other questions, please find my contact information below. Regards, Julian Hernandez District Operations Manager [email protected]
Gym refused cancellation and fraudulently charged for services not rendered
Business reply on Google
Hi RaeShonda, My apologies that no one has responded to your review sooner. I know it has been quite some time since you’ve heard from anyone, but I would like to offer up my contact information should you want to discuss this further. Thank you again, Operations Manager [email protected]
Gym removed group fitness classes to install a boxing area.
Business reply on Google
Hi, Thank you so much for your review! We would love to learn more about how we can improve! Please feel free to reach out to me directly. Regards, Lindsay Vitek-Torley District Group Fitness Manager [email protected]
Gym management prohibited the user from performing weighted calisthenics exercises.
Business reply on Google
Hi Michael, Thank you so much for your review! We would love to learn more about how we can improve! Please feel free to reach out to me directly. Regards, Julian Hernandez District Operations Manager [email protected]
Staff used high-pressure sales tactics and unsolicited physical training critiques.
Business reply on Google
Hi Dante Our core purpose is to create loyal lifelong fans and exercise practitioners, which begins the moment you set foot in the gym. Based on your feedback, it appears we have some areas we can improve upon and are already working on addressing these issues. If you have any additional insight, please find my contact information below Thank you, Julian Hernandez District Operations Manager [email protected]
Staff questioned the validity of a previously accepted guest pass.
Business reply on Google
Hi Claudia We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Gym failed to cancel membership and continued charging for unused training sessions.
Business reply on Google
Hi We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Staff refused restroom access to a potential member
Business reply on Google
Hi We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Unexpected annual and monthly fees charged after cancellation
Business reply on Google
Hi Jose, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, Julian Hernandez District Operations Manager [email protected]
The gym is unsanitary and the surrounding area is unsafe.
Business reply on Google
Hi Joyce, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Julian Hernandez District Operations Manager [email protected]
The gym facility is dirty and equipment is not maintained.
Business reply on Google
Good Morning Veronica I understand your concern and I can assure you that the team has hired additional Team members to assist with the day to day clean and should be doing a team clean everyday. I will relay the message that they need to check around high traffic areas as much as possible. Thank you again for your time!! My name is Tajah Staton and I am the District Operations manager. My email is [email protected]