Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Difficulty canceling gym membership despite confirmation of cancellation
Business reply on Google
Herve, Our core purpose is to create loyal lifelong fans and exercise practitioners, which begins the moment you set foot in the gym. Based on your feedback, it appears we have some areas we can improve upon. While I’ve already shared this feedback with the General Manager, my name is Anthony, and I am the District Operations Manager. My email is [email protected] if you need anything further.
Staff provided conflicting information and failed to resolve membership access issues.
Business reply on Google
Elsa, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below; please reach out so we can connect and make things right. My name is Anthony, and I am the District Operations Manager. My email is [email protected] if you need anything further.
Reduced class offerings and technical issues with the fitness app.
Business reply on Google
Hi Susan, Thank you for taking the time to provide this feedback. I apologize for your experience and would appreciate learning more about it so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Operations Manager [email protected]
The men's restroom was not clean and operations lacked organization.
Business reply on Google
Hi Thank you for taking the time to share your feedback. We're glad to hear that we're getting some things right but it's clear we have some areas where we can improve. As we continue to grow and strengthen, we're eager to learn more. Please find my contact information below and send me any additional details that might be helpful. In Health, Operations Manager [email protected]
Staff failed to follow through on requested membership transfer process.
Business reply on Google
Hi Eddy We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Operations Manager [email protected]
denied refund for personal training sessions despite providing medical documentation
Business reply on Google
Hi Luisa We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Operations Manager [email protected]
Unfair cancellation fees, overcrowding, and poor facility cleanliness.
Business reply on Google
Hi Noah At EōS, we’re committed to providing the best Member experience. If you wouldn’t mind, please email me at the address below. I’d like to discuss your experience further and understand how we can improve. Thank you, Operations Manager [email protected]
gym uses deceptive sales tactics and hidden contract terms
Business reply on Google
Hi We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Staff failing to enforce age restrictions for pool access
Business reply on Google
Hi Brittany At EōS, we’re committed to providing the best Member experience. If you wouldn’t mind, please email me at the address below. I’d like to discuss your experience further and understand how we can improve. Thank you, Operations Manager [email protected]
Staff failed to process cancellation and continued charging the customer.
Business reply on Google
Hi Josephina We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Operations Manager [email protected]
Sauna is frequently broken and staff fails to communicate status.
Business reply on Google
Hi Angelo We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We recently had a new unit installed on Monday and it is up and working fine now! If you have any questions or need help with anything else, please email me directy? Please find my contact information below. In Health, Operations Manager [email protected]
Management mistreats cleaning staff and ignores customer concerns.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
Gym charged unauthorized membership fees and additional cancellation penalties.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
unauthorized charges and difficult membership cancellation process
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
membership cancellation and payment terms were not clearly explained
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
gym overcrowding and difficulty removing bank information from billing
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
difficulty canceling membership and unauthorized recurring charges
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
management failed to process promised refund and charged unauthorized fees
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
Staff provided incorrect information regarding kids club fees and age requirements.
Business reply on Google
We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.
The business continues to charge the customer after contract cancellation.
Business reply on Google
Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. My name Ezme and I'm a District Operations Manager. My email is [email protected] if you ever need anything.