Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer reports overcharging and unhelpful staff regarding membership issues
The gym membership cancellation process is difficult to navigate.
Difficulty cancelling membership and unexpected annual fee charges.
Staff member was rude and unhelpful regarding gym pass activation.
Staff provided poor service and caused a billing dispute.
Staff refused to honor the advertised seven day trial pass.
Trainer is unresponsive, unprofessional, and ignores physical limitations and personal…
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
membership cancellation was not processed as promised by staff
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
aggressive sales tactics and inability to cancel membership
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
Incorrect billing charges and unhelpful management regarding membership cancellation…
Business reply on Google
Hi Autumn, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, [email protected]
Manager failed to honor membership promotion and ignored follow-up calls.
Business reply on Google
Hello John, At EōS, we’re committed to providing the best Member experience. If you wouldn’t mind, please email me at the address below. I’d like to discuss your experience further and understand how we can improve. Thank you, [email protected]
The business failed to process a requested membership cancellation refund.
Business reply on Google
Hello, we love seeing feedback and ways to improve. We’re eager to learn more about your experience. Would you mind sharing more with me? My contact info is below. Thanks again! [email protected]
gym is overcrowded and equipment is not cleaned by members
Business reply on Google
Hello, we love seeing feedback and ways to improve. We’re eager to learn more about your experience. Would you mind sharing more with me? My contact info is below. Thanks again! [email protected]
excessively loud music played by other gym members
Business reply on Google
Hello, we love seeing feedback and ways to improve. We’re eager to learn more about your experience. Would you mind sharing more with me? My contact info is below. Thanks again! [email protected]
Staff made inappropriate comments to a postpartum member and ignored complaints.
Business reply on Google
Hello Cole, Thank you so much for your review! We would love to learn more about how we can improve! Please feel free to reach out to me directly. Regards, [email protected]
Staff are rude and fail to enforce gym filming policies.
Business reply on Google
Hello Zachary, thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, [email protected]
Business charged for unused personal training sessions despite cancellation requests.
Business reply on Google
Hi Sheyenne, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, [email protected]
Staff were rude and the advertised free trial was unavailable.
Business reply on Google
Hi Zara, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns, and we hope you will see improvements as well as a better experience moving forward! Regards, [email protected]
Unauthorized charges and difficulty canceling personal training membership
Business reply on Google
Hello Lisa, I am sorry about the late response. As we are working to improve Eos Fitness, we are reaching out to any members that may not have been assisted. Please if you can send me a quick email if you have any questions. Thank you for the feedback! If you still need additional support or have any questions. We would be more than happy to assist further. Let us know if you have any questions. [email protected]
Staff member was rude and denied guest entry during check-in.
Business reply on Google
Hello Jacob, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would love the opportunity to make things right. Please reach out to us directly so we can address your concerns and work toward improving your experience. Your satisfaction is very important to us, and we value you as part of our fitness community. Thank you, [email protected]