Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer was overcharged and unable to reach management for resolution
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, [email protected]
poor gym maintenance and frequent sauna closures
Business reply on Google
Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, [email protected]
Lack of policy prohibiting nudity in locker rooms around minors.
Business reply on Google
Hi At EōS, we’re committed to providing the best Member experience. If you wouldn’t mind, please email me at the address below. I’d like to discuss your experience further and understand how we can improve. Thank you, Operations Manager [email protected]
gym has poor facility maintenance and overpriced additional services
Business reply on Google
Hi Tyler We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
difficulty canceling gym membership and ongoing billing issues
Business reply on Google
Hi Anahy, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, Julian Hernandez District Operations Manager [email protected]
Guest access restricted by mandatory sales pitch requirement
Business reply on Google
Hi Carissa We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Poor personal training quality and difficulty canceling membership.
Business reply on Google
Hi Jolita We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly or contact our Personal Training Service Center at eosfitness.com/pthelp. Please find my contact information below. In Health, Brian Knight Fitness Manager [email protected]
misleading guest policy and aggressive marketing practices
Business reply on Google
Hi Javier We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Operations Manager [email protected]
Unauthorized personal training charges and non-functional email communication systems.
Business reply on Google
Hi Aaron We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Please contact our Personal Training Service Center at eosfitness.com/pthelp In Health, Operations Manager [email protected]
employee took unauthorized photos of customers at the gym
Business reply on Google
Hi Evelyn, Thank you so much for your review and feedback. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we have addressed your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Operations Manager [email protected]
unauthorized charges and difficulty canceling gym membership
Business reply on Google
Hi Aaron, Thank you so much for your review! We would love to learn more about how we can improve! Please feel free to reach out to our Personal Training Service Center at eosfitness.com/pthelp or find my contact information below. Regards, Fitness Manager [email protected]
Staff incorrectly denied gym entry due to erroneous account status information.
Business reply on Google
Hi Luisana, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Member Experience Manager [email protected]
Incorrect billing records prevented guest access and staff were unprofessional.
Business reply on Google
Hi Carlos, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Member Experience Manager [email protected]
The gym is overcrowded with long waits for equipment.
Business reply on Google
Hi Brian, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Member Experience Manager [email protected]
Inaccurate billing records and disorganized appointment scheduling system
Business reply on Google
Hi Terri We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Matt Lebowitz District Stretch Manager [email protected]
staff denied entry to guests despite valid paid passes
Business reply on Google
Hi Kendrick We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Member Experience Manager [email protected]
mandatory in-person validation process caused unnecessary inconvenience for new member
Business reply on Google
Hi Catherine, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Julian Hernandez District Operations Manager [email protected]
Aggressive sales tactics and intrusive questioning by gym staff
Business reply on Google
Hi Angela Our core purpose is to create loyal lifelong fans and exercise practitioners, which begins the moment you set foot in the gym. Based on your feedback, it appears we have some areas we can improve upon. I’ve already shared this feedback with the General Manager, and you can find my contact information below if you'd like to discuss further. Thank you, Julian Hernandez District Operations Manager [email protected]
Unauthorized charges continue after membership cancellation and excessive personal…
Business reply on Google
Hi Valiska We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Julian Hernandez District Operations Manager [email protected]
Manager and staff falsely accused customer of slamming weights and discrimination
Business reply on Google
Thank you for sharing your experience, Christian. We apologize for the situation you encountered. My name is Keith, Member Experience Director. I know that you have spoken with Julian, our District Manager several times. I wanted to connect with you should there be anything else you need regarding the understanding of attending all of our EoS Fitness gyms besides our North Central Phoenix gym Please contact me directly should you need further insight. Keith Elliott, [email protected]