Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
membership cancellation requests are being ignored by the company
Gym removed unique amenities to prioritize aesthetic workout spaces.
Gym amenities including pool, sauna, and showers are frequently closed.
gym showers have mildew and poor water pressure
Staff signed customer up for unauthorized membership without consent.
Business reply on Google
Hi there, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Markki Petrina District Operations Manager [email protected]
The gym enrolls customers in unwanted personal training services.
Business reply on Google
Hi there, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Markki Petrina District Operations Manager [email protected]
Customer was charged for an unauthorized second membership after declining.
Business reply on Google
Hi there, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Markki Petrina District Operations Manager [email protected]
facility maintenance issues and water dripping from the ceiling
Business reply on Google
Hi there, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Markki Petrina District Operations Manager [email protected]
The gym bathrooms are consistently dirty and poorly maintained by staff.
Business reply on Google
Hi there, Thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, Markki Petrina District Operations Manager [email protected]
Gym denied free trial eligibility due to previous guest visit.
Business reply on Google
Hi There, We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Markki Petrina District Operations Manager [email protected]
Staff member was unprofessional and rude during a scheduled appointment.
Business reply on Google
Hi There, We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Markki Petrina District Operations Manager [email protected]
Overcrowded gym with poor cleanliness and aging equipment.
Business reply on Google
Hi There, We wholeheartedly value your experience and appreciate you taking the time to provide us with your feedback. We’d like to find a solution for any challenges you may have encountered. Would you mind emailing me directly? Please find my contact information below. In Health, Markki Petrina District Operations Manager [email protected]
Gym failed to cancel membership resulting in an unauthorized charge
Business reply on Google
Hi there, Thank you for taking the time to recount your experience. We appreciate your feedback. I’ve shared these details with the gym team so we can revisit our processes and identify additional areas of opportunity. If there is anything more I can do to assist you, please reach out using my contact information below. Thank you again. In Health, Markki Petrina District Operations Manager [email protected]
Unsanitary gym equipment and lack of security response to safety concerns.
Business reply on Google
Hi there, Thank you for taking the time to recount your experience. We appreciate your feedback. I’ve shared these details with the gym team so we can revisit our processes and identify additional areas of opportunity. If there is anything more I can do to assist you, please reach out using my contact information below. Thank you again. In Health, Markki Petrina District Operations Manager [email protected]
Presence of black mold and poor sanitation in locker rooms
Business reply on Google
Hi there, Thank you for taking the time to recount your experience. We appreciate your feedback. I’ve shared these details with the gym team so we can revisit our processes and identify additional areas of opportunity. If there is anything more I can do to assist you, please reach out using my contact information below. Thank you again. In Health, Markki Petrina District Operations Manager [email protected]
unauthorized charges and failure to cancel membership as promised
Business reply on Google
Hi there, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Regards, Markki Petrina District Operations Manager [email protected]
The gym facility suffers from poor cleanliness and unresponsive staff.
Business reply on Google
Hi there, Thank you so much for your review and feedback. It certainly helps us better understand where we need to improve. The experience you have had is certainly not the standard we strive to achieve. I can assure you, we are actively working on your concerns and we hope you will see improvements as well as a better experience moving forward! Please feel free to reach out to my contact below so I can provide the best solution possible! In Health, Markki Petrina District Operations Manager [email protected]
The locker rooms and sauna are consistently dirty and unmaintained.
Gym is overcrowded with broken equipment and lack of cleaning supplies.
Business reply on Google
Hi Gabriel, Thank you so much for your review and feedback! We certainly understand how busy it can get during peak times. Our clubs are packed with energy. We strive to maintain a functional facility and have re-organized our club to make it easier for our members to access equipment. We hope that our huge variety of equipment and functional space allows for everyone to enjoy a workout without an inconvenience. Thank you for being patient and being a member with us! Regards, Markki Petrina District Operations Manager [email protected]
The gym facilities are consistently dirty and staff are unfriendly.
Business reply on Google
Hi Jacob, Thank you for taking the time to recount your experience. We appreciate your feedback. I’ve shared these details with the gym team so we can revisit our processes and identify additional areas of opportunity. We have addressed and repaired the facilities in our locker room. If there is anything more I can do to assist you, please reach out using my contact information below. Thank you again. In Health, Markki Petrina District Operations Manager [email protected]