Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized individuals in units and significant unexpected rent increases.
Business reply on Google
We are truly sorry to hear about your experience regarding the concerns about people at our facility and the change in your storage unit price. Morgan, we understand how frustrating this must be. Please contact us directly at 888-STORAGE so we can discuss your experience and assist you further.
Unauthorized lock change and hostile staff behavior during account closure.
Business reply on Google
Your concerns are noted, and we take your feedback seriously. We apologize for any inconvenience you experienced during your time with us. We would like to address your concerns directly and gain a better understanding of the situation. Please contact us at (512) 339-6300 to discuss this matter further. Our team is committed to resolving any issues and improving our service. Thank you for bringing this to our attention.
Storage unit broken into with significant theft and lack of security
poor management reputation discourages potential customer from renting a unit
The storage facility experienced a security breach resulting in customer property theft.
Business reply on Google
It's unfortunate to hear about your experience with the burglary issue at our facility. We take security very seriously and are constantly working to improve it.
Storage unit was broken into and personal property was stolen.
Business reply on Google
Hi Collin, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (512) 339-6300?
Rodent infestation caused damage to stored personal property
Business reply on Google
We're sorry to hear about your experience, Shacoiya. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (512) 339-6300 so that we can assist with your concern.
unexpected high fees and disputed move-out notification process
Business reply on Google
We're sorry to hear this, Julie Gunstanson. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Thank you for choosing Extra Space Storage.
The storage facility consistently lacks available carts for customer use.
Business reply on Google
We really appreciate you taking the time to share your feedback, Theresa. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
unauthorized individuals gained access to a secured storage unit
business refused to honor online pricing and promotional offers
Business reply on Google
Mohammad, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
The manager was disrespectful and restricted entry to the facility.
Business reply on Google
Hi Richard, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
The business increases storage rental rates significantly after a few months.
Business reply on Google
Thank you for taking the time to leave us your review, Gonzalo. We're sorry to hear this, Gonzalo. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We are always looking for ways to improve, we would like a chance to discuss this in detail? Give us a call at (888)-STORAGE or stop by the office.
Auto-draft failure resulted in unexpected late fees for the customer.
Business reply on Google
Hi Eric, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future. If there is anything we can do to improve your experience, please give us a call at (888) 586-9658.
Facility lacks proper climate control and functional lighting.
Business reply on Google
Hi, Bryan. We are sorry to hear about your issues. They are duly noted and we will work on resolving them in the future. We want to make sure your next visit will be a more pleasant one!
business uses deceptive advertising and hidden fees with threatening staff behavior
Business reply on Google
Hello, Thomas. First off, thank you for letting us know about your experience. We are sorry for the inconveniences. If you don't mind, please send us an email at [email protected]. We want to make sure our customer managing staff looks into this for you. We want to make sure you have the ultimate experience moving forward!