Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
rodent infestation in storage unit and lack of onsite staff
Business reply on Google
We are sorry to hear about the rodent issue and office availability, Ben. Please contact us at (512) 250-5113 to resolve this immediately.
facility has a severe rodent infestation damaging stored property
Business reply on Google
We regret to learn about the pest issues you experienced at our facility, K C. This is completely unacceptable and we understand your frustration with the rodent problem you encountered. We take these concerns very seriously as the condition you described does not meet our standards. Please contact us directly at (512) 250-5113 so we can discuss immediate solutions to address this situation. We want to work with you to resolve these pest control issues and ensure proper measures are implemented. Your feedback regarding our office hours and accessibility is also noted, and we apologize for any difficulty you had in reaching our staff when needed.
facility has a rat infestation causing damage to stored items
Business reply on Google
Hi Private, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help!
facility has a severe rat infestation damaging stored property
Business reply on Google
Hi Dancingrainbowheart, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Facility revoked unit access after move-in causing significant financial loss
Business reply on Google
We apologize for this unacceptable situation and poor management. This mistake caused unnecessary stress and expense. Please contact us at (512) 250-5113 to resolve this immediately.
Theft of stored items due to inadequate facility security and management.
Business reply on Google
We are disappointed to hear about this serious security breach. Please contact us at (512) 250-5113 immediately to discuss this incident.
Customer reports theft from storage unit with no signs of forced entry.
Business reply on Google
We are sorry to hear about your safety concerns and this troubling experience. Please contact us at (512) 250-5113 to discuss immediately.
Facility has rat infestation and roof leaks causing property damage.
Business reply on Google
Please accept our sincere apologies for the issues you experienced during your time with us. We understand the frustration and inconvenience this has caused you, particularly regarding the rat infestation and roof leaks. We take these matters very seriously and would like to address your concerns directly. We understand you have questions about the situation, and we strongly encourage you to reach out to us at (512) 250-5113 so that we can discuss this matter in more detail and work towards a resolution.
Storage unit is infested with rats causing damage to stored items.
Business reply on Google
Your feedback is invaluable to us. We apologize for any inconvenience caused. Please feel free to contact us at (512) 250-5113 to discuss this matter further.
Unfair charges for pre-existing damage and poor facility maintenance.
storage unit has rodent infestation and missing lock
Business reply on Google
Hi Lily, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (512) 250-5113.
Unauthorized direct withdrawals and broken promises regarding unit electrical access.
Business reply on Google
We're sorry to hear this, Louis. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further. We can be reached at 888-STORAGE.
Storage unit was broken into and personal property was stolen.
Business reply on Google
We sincerely apologize for the situation, Megan. To ensure that we are providing you with the correct support, kindly get in touch with us and provide your space number and last name. You can reach us round the clock via phone at 866-865-7695 or through https://www.lifestorage.com/contact. We are here to help.
Significant and unexpected rent increases for storage unit rental
Stored belongings were damaged by pests inside the storage unit.
Facility gate malfunctions, poor staff conduct, and property maintenance issues.
Staff accused customer of theft and locked them in the yard.
Storage unit broken into and manager refused to assist with security.
Staff refused to accept payment before the business closing time.
Staff member was rude and the office was locked during hours.