Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business doubled the monthly rent without prior notice.
Business reply on Google
Nick, we apologize for falling short of your expectations. Please contact us at (512) 258-9995 to discuss this further.
The business significantly increased rental prices shortly after the initial agreement.
Business reply on Google
Thank you for sharing your concerns, Joshua. Please contact us at (512) 258-9995 to discuss this further.
Storage unit was broken into and all contents were stolen.
Business reply on Google
Fernando, we are concerned to hear about the break-in and loss of your belongings. Please contact us at (512) 258-9995 to discuss this matter immediately.
Thefts occurring in storage units with dismissive management response
Business reply on Google
We apologize for any inconvenience caused by the recent incidents. Please contact us at (512) 258-9995 to discuss this matter further.
customer unable to access storage unit due to unstaffed office
Business reply on Google
We're sorry to hear about your experience, Trebla. We understand your frustration with the facility being short staffed on your visit and the difficulty you encountered in accessing the building. We sincerely apologize for the inconvenience this has caused you. Please know that we take these issues seriously, and we will be sure to review this situation internally to prevent similar occurrences in the future. We appreciate your patience and feedback, as it helps us improve our services.
Unexpected rent increases and lack of transparency regarding promotional offer terms.
Business reply on Google
We appreciate your feedback, Dream. We apologize for any confusion regarding our online offers and rental increases. We strive to be transparent with our policies and will take your comments into consideration to improve our communication. If you have any further concerns, please feel free to contact us at (512) 258-9995. Thank you for choosing Extra Space Storage.
The assigned storage unit location did not match the rental agreement.
Business reply on Google
Amina, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (512) 258-9995 so that we can learn more about your experience.
unauthorized and frequent rate increases without proper notice
Business reply on Google
Thank you for leaving us a rating, Christian. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (512) 258-9995 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Frequent and significant price increases for storage unit rental
Business reply on Google
Hi Jeff, thank you for the review and for sharing your feedback. We strive for our customers to have a 5-star experience and are sorry we fell short. Over time, we do adjust our deeply discounted rates to get closer to what the unit is actually worth. We invite you to call us at 888-storage so we can look into any opportunity we may have to assist with your rate.
frequent and significant increases in monthly storage unit rental fees
Business reply on Google
Hi Meagan, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Deceptive pricing practices and inconvenient facility access procedures.
Business reply on Google
Hi Scott, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Customer reports discriminatory treatment and unfair unit assignment by staff.
Business reply on Google
Larry, providing a positive experience to each of our customers is very important to us. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally. If there is anything we can do for you in the meantime, please contact customer service at 888-STORAGE.
Unexpected rent increase not disclosed at the time of signing
Staff was unresponsive and pushy about receiving a positive review.