Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
facility is unsanitary, insecure, and has frequent rate increases
Business reply on Google
Hi Jennifer, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
facility has a severe mouse infestation damaging stored personal belongings
Business reply on Google
Please accept our apologies for the experience you had at our facility, Trevor. We take your feedback seriously and would like to address your concerns. Thank you for bringing this to our attention. Please contact us at (512) 284-9077 to discuss this further.
Rats damaged stored property and management is unresponsive to complaints.
Business reply on Google
We take your feedback seriously. Jakai's efforts are appreciated, and we apologize for the issues you faced. Please contact us at (512) 284-9077 to discuss further.
rat infestation and poor facility maintenance damaged stored personal items
Business reply on Google
PT, please excuse any inconvenience with the rat infestation and facility conditions. Contact us at (512) 284-9077 to address these serious concerns immediately.
Facility has rodent infestation and unsanitary conditions damaging stored property.
Business reply on Google
We value your input regarding cleanliness and pest issues. Please contact us at (512) 284-9077 to discuss your concerns directly.
storage unit is infested with rats causing property damage
Business reply on Google
We apologize for the rat infestation and property damage. This is unacceptable. Please contact us at (512) 284-9077 for immediate resolution.
The storage facility has a severe rat infestation and poor cleanliness.
Business reply on Google
Apologies for any inconvenience with the rat issue and cleanliness concerns. Please contact us at (512) 284-9077 to address these problems immediately.
Severe rat infestation caused damage to stored personal property.
Business reply on Google
Sorry for any inconvenience with the rat infestation. This is unacceptable and we understand your frustration. Please contact us at (512) 284-9077 to resolve this immediately.
Customer reports theft of stored items and rodent infestation at facility.
Business reply on Google
Sorry for any inconvenience with missing items and rodent issues. Please contact us at (512) 284-9077 to discuss your concerns.
Rat infestation in storage unit and unsanitary facility conditions
Business reply on Google
Hi Sam, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
rat droppings found on stored items and unexpected rent increases
Business reply on Google
Please contact us at (512) 284-9077.
facility has severe rodent infestation causing property damage and health hazards
Business reply on Google
Please accept our apologies for the rat infestation and biohazard conditions. This is completely unacceptable. Please contact us at (512) 284-9077 immediately.
Storage unit auctioned prematurely despite payment deadline and lack of communication.
Business reply on Google
Hi Sugar, thanks for leaving your feedback. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Personal property was stolen from a storage unit after lock removal.
Business reply on Google
Hi Domita, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please call us at 888-storage if you would like to discuss this further.
Storage unit was broken into and belongings were stolen.
Business reply on Google
Hi Chanel, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (512) 284-9077?
Frequent rent increases and theft of stored items from the facility.
Business reply on Google
We're sorry to hear this, Eli Barrientos. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs and also in regards to the break-in you had back in February. We can be reached at 888-STORAGE.
Customer alleges discriminatory threats and refusal of access to paid storage.
Business reply on Google
Saretha, Thank you for leaving us your review. We apologize for any inconvenience or misunderstanding that may have occurred. If you have concerns or issues regarding your experience with Extra Space Storage, we recommend reaching out to us at 888-storage.
insufficient availability and restricted access to facility carts
delayed access to stored vehicle due to staff unavailability
Business improperly locked storage unit despite customer maintaining current payments.