Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Rent increased significantly during an active prepaid contract period.
Business reply on Google
We sincerely apologize for the pricing issues you experienced with your 6-month agreement, particularly regarding the rent increase after your 4th month, despite having paid upfront. We understand how frustrating it must have been to see the same units advertised online at lower prices while your rent was doubled during an active prepaid contract. We also apologize for the security concerns you faced, especially the incident with the car blocking access to your unit that made you feel uncomfortable and unsafe. Additionally, we recognize your frustration with our policy regarding the 4-month waiting period for the same person to rent again, and we understand how this may feel limiting to customer choice. We take all of these concerns seriously and would like the opportunity to discuss your experience in detail. Please contact us at (512) 219-9130 so we can address these issues and better understand what happened during your time with us.
Excessive rent increases and inaccessible online account management.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the frustration you've experienced with your rental rate and online account access. We take customer concerns seriously and would like to address your specific situation. Please contact us directly at (512) 219-9130 to discuss your concerns further. We hope to have the opportunity to resolve this matter to your satisfaction.
Excessive fees and frequent price increases
Business reply on Google
Your feedback is invaluable to us. We appreciate the positive comments about our staff. If you have any further concerns, please reach out to us at (512) 219-9130.
storage unit rental price doubled without prior communication
Business reply on Google
We're sorry to hear this, Jordan Larkin. We mail notification 30 days before the new rate takes effect to the address on file. From time to time we adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss your rental in more detail.
Facility break-in and unauthorized changes to account ownership
Business reply on Google
Hi Rachel, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
Storage unit was vandalized during a break-in attempt
Business reply on Google
Hi Troy, we're so sorry to hear you had a negative experience with us. We value your comments and will use them to make improvements in the future. Thank you for taking the time to leave us a review. If there is anything we can do to improve your experience, don't hesitate to give us a call at 888-STORAGE.
The storage unit size was smaller than expected for the items.
Business reply on Google
Hello, Julia. We are sorry about your inconveniences. If there is any way we can assist you, please do send us an email at [email protected]. Customer satisfaction is our top priority and we want to make sure you have the ultimate experience moving forward!
Facility provided inadequate unit and failed to process cancellation request timely.
Business reply on Google
We're sorry to hear about your situation, Evan. Please contact us at [email protected] if there is anything we can help you with. We want to make sure your next visit is a more pleasant one!
The business increased the monthly storage rate after two months.