Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has pest issues and unreliable management regarding unit availability.
Business reply on Google
Thank you for your feedback, Kelly. We take concerns about safety, cleanliness, and unit availability seriously, and we will share your comments with the local management team for review. Please contact us at (512) 833-8336 to resolve immediately.
Storage unit was broken into due to lack of security measures.
Unit break-in, theft, and poor security management by facility staff.
Business reply on Google
We are disappointed to hear about your security concerns and intake issues. Please contact us at (512) 833-8336 to discuss this further.
The business increased storage rental rates without providing electronic notice.
Business reply on Google
We are concerned to hear about your experience. Please contact us at (512) 833-8336 to discuss this further. Thank you for sharing your feedback.
Monthly storage rental fees increased by over fifty percent.
Business reply on Google
Serg, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities.
The business charged excessive and unexpected additional fees.
Business reply on Google
Apologies for any inconvenience caused. Please contact us at (512) 833-8336 to discuss this matter further.
employee engaged in unauthorized price gouging
Business reply on Google
It's regrettable to hear about your experience. Please contact us at (512) 833-8336 to discuss this further.
rodent infestation caused significant damage to stored personal property
Business reply on Google
We apologize for the rodent problem and rent increase you experienced at our Austin location. Your feedback is important to us and we will address these issues promptly. Please contact us at (512) 833-8336 to discuss further.
Vehicle stolen from storage unit and facility refused to provide video evidence
Storage unit was broken into and staff are unresponsive
Staff member was rude and unhelpful regarding rent and service inquiries.
The storage facility frequently increases monthly rental rates without clear…
Inaccessible unit, missing keys, and rodent damage to stored property.
Storage locker slider is broken and cannot be secured
Mandatory insurance fees added to the advertised rental price.
unauthorized charges after move out and restricted facility access
staff are unreachable by phone at the office and call center
Stored items suffered water damage and unit had unpleasant odors.
Storage unit was infested with cockroaches and management ignored complaints.