Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The elevator has been broken for over a month.
Business reply on Google
It's regrettable to hear about the inconvenience you've experienced with the broken elevator. Please excuse any inconvenience.
Online promotional price did not match the final checkout total.
Business reply on Google
We are sorry for any inconvenience caused by the discrepancy in pricing. We'd like to look into this with you. Please call us at (512) 270-7705 for further assistance.
The business increased rental rates shortly after the initial move-in period.
Business reply on Google
We strive to provide transparent and fair services to all our customers, and your input helps us improve. Thank you for taking the time to share your thoughts, as it allows us to better understand our customers' needs and concerns.
storage unit rental price increased without prior customer notification
Business reply on Google
Thank you for bringing this to our attention. Please contact us at (512) 270-7705 to discuss your concerns about the price increase.
staff refused to provide receipts and mishandled cash payment records
Business reply on Google
We appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Stored furniture is moldy despite climate control and rent increases.
Business reply on Google
We're sorry to hear this, Celia. We really appreciate your feedback and would love the chance to make things right. Please call us at (512) 270-7705.
Significant and inconsistent rent increases for storage units
Business reply on Google
Thank you for leaving us a rating, Scarborough. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unauthorized auto-draft charges and unexpected significant rent increases.
Business reply on Google
We appreciate you leaving a review, Louis. We're sorry to hear you're unsatisfied with your experience at Life Storage - Austin. If you'd like to share additional details with our team, please don't hesitate to reach out to us at (512) 270-7705.
Company refuses to close account without an unnecessary in-person signature.
The business increased the rent after only a few months.
Business reply on Google
We are sorry to read this Carol, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
inconsistent gate access and failure to provide necessary entry equipment
Business reply on Google
Hi Luke, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The facility charges unexpected fees and threatens customers with collection agencies.
Business reply on Google
We are so sorry to read this, Justin, this is not the experience we want you to have. If you send us an email to [email protected] with your name, account number, and contact information, we will have someone from our team reach out to you. Hope to hear from you soon.