Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer reports theft of property and lack of security cameras.
Business reply on Google
We are disappointed to hear about your loss. Please call us at (718) 904-7867 so we can address your concerns directly, Nevaeh.
Frequent price increases and inaccurate unit size descriptions.
Business reply on Google
Hi Carmen, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!
The business frequently increases storage fees and provides poor customer service.
Business reply on Google
Your feedback is very important to our team, Dario. We're sorry to hear you're unhappy with your experience. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Employee closed unit and double charged customer despite active auto-pay.
Business reply on Google
Miguel, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (718) 904-7867 so that we can learn more about your experience.
Frequent rate increases, inaccessible facilities, and unprofessional staff behavior.
Business reply on Google
Thank you for sharing your feedback with our team, Ms.B. We're sorry you had a negative experience. Providing professional services and excellent customer service is important to us and we will review your feedback regarding these matters internally so we can improve. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Staff provided poor service and failed to communicate essential facility information.
Business reply on Google
Hi Efrain, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.
The storage facility increased the monthly rental rate without prior notice.
Business reply on Google
We're sorry to hear this, Jolene Noriega. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Your business means a lot to us, so if you have any additional feedback, please don’t hesitate to contact us at 888-STORAGE.
Customer service quality declined after the initial sign up process.
Business reply on Google
Hi Going Green And, we really appreciate you taking the time to leave a review. We are sorry to hear about your self-storage experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Frequent rent increases and unprofessional behavior from front desk staff.
Business reply on Google
We appreciate your feedback, Raju. We'd love to hear more details on what happened here. Please call us at 888-storage so that we can better assist you.
Lack of communication regarding holiday gate access hours
Business reply on Google
Hi Kristine, we're sorry to hear about your experience. We know it's important to be able to access your belongings in your storage unit. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Company fails to provide notifications regarding recurring price increases.
Facility lacks climate control, has pest issues, and poor maintenance.
Business reply on Google
Teri, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Customer is restricted from accessing their storage unit outside business hours.
Business reply on Google
Hi, Jay Harris. We are sorry to read this, and sorry to hear you feel that way. We restrict access to our property after posted hours for the safety of all our Customers. However, we will forward this feedback to our management team and we can have someone from our team reach out to you as well if you email your contact information to [email protected]. Thank you!
Rat infestation damaged property and billing issues with overcharging
Business reply on Google
Jose, we are so sorry to read this and apologize for any inconvenience you may have experienced. If you send your contact information to [email protected] we can have someone from our team reach out to you regarding this. We look forward to hearing from you soon.
Facility maintenance is poor and the manager lacks professional communication skills.
Business reply on Google
Hello Elizabeth, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Excessive rental fees and non-functional unit lighting.
Business reply on Google
Hi, we are sorry to hear that you feel this way. The 5x10 cubes that we have are much cheaper than $400 and we would suggest if you have concerns about your rent rate, please reach out to us at [email protected]