Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
significant and unexpected monthly rent increases for storage unit
Business reply on Google
We understand your frustration with the rent increases and lack of transparency. Your experience matters to us. Please contact us at (718) 537-5680.
Facility closes earlier than the posted hours and staff was rude.
Business reply on Google
Sorry for any inconvenience you experienced regarding the closing time discrepancy. Please feel free to reach out at (718) 537-5680 to discuss this further.
Rude management, lack of climate control, and inefficient elevator access.
Business reply on Google
We apologize for falling short in providing a positive experience for you. Please excuse any inconvenience and feel free to reach out to us at (718) 537-5680 to discuss your concerns further.
Storage unit condition did not match advertised expectations
Business reply on Google
We value your input. Please accept our apologies for the experience you had at our Extra Space Storage location on Webster Ave in Bronx. Thank you for letting us know.
Promotional rates increase significantly after the initial six month period.
Business reply on Google
Please accept our apologies for any confusion regarding the promotional rates. Thank you for sharing your concerns. If you have any further questions, please feel free to reach out to us at (718) 537-5680.
unexpected price increases and poor customer service regarding membership cancellation
Business reply on Google
We are sorry to hear about your experience, Evelyn Lopez. Please feel free to reach out to us at (718) 537-5680 to discuss your concerns further.
The storage facility has a severe rat infestation.
Business reply on Google
Hi Chaney, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (718) 537-5680.
Storage facility disposed of customer property without authorization or notification.
Business reply on Google
Jessica, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (718) 537-5680 so that we can learn more about your experience.
The storage facility has a significant rat infestation problem.
Business reply on Google
Hi C, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (718) 537-5680.
Employee broke into storage unit and stole personal belongings.
Business reply on Google
We're sorry to hear this, Bill. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unit price increases and poor facility maintenance and unit condition.
Business reply on Google
We're sorry to hear this, Wilson. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Online booking failed and customer was charged unauthorized fees
Business reply on Google
Omarly, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Assigned storage unit was poorly maintained and had a bad smell.
Business reply on Google
Hi Raul, We're sorry to hear that you experienced an issue during the rental process. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Staff allegedly complicit in unit theft and uncooperative with police
Business reply on Google
Hi Sweetheartone, Thank you for your review. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (718) 537-5680?
Facility closed early preventing access to storage unit
Business reply on Google
Hi Harold, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally, so we can work to improve our customer service for the future! Please stop by the office if there is anything we can assist you with.
Theft occurred due to lack of security and unprofessional staff behavior.
Business reply on Google
Martiza, please contact us at 888-storage so we can learn more about this situation.
Unattended facility and dishonest staff causing security concerns
Business reply on Google
Hi Rah. We would love to hear more about your experience so we can help make things right! Feel free to contact us at (718) 537-5680 with any specific details so we can work on improving your experience!
Unstaffed facility with poor lighting and concerns regarding security and integrity.
Business reply on Google
Thank you for the review, Doral! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by the office if you need any future assistance.
Unprofessional communication from the office staff
Facility has rodent infestation and staff are unhelpful during construction.