Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Store manager exhibits rude and unprofessional behavior toward customers.
Business reply on Google
We regret to learn about your experience with our store manager. Please feel free to reach out to us at (347) 836-6575 to discuss this further.
Significant and unexpected increase in monthly storage unit rental fees.
Business reply on Google
Thank you for your honesty about our staff and the rate increase concerns. Please contact us at (347) 836-6575 to discuss options.
Staff refused to assist with facility access code retrieval
Business reply on Google
Thanks for the great feedback! Thrilled you found the right locker at a good price and enjoyed our clean facility and service.
Inconsistent facility hours prevent customer access to stored belongings.
Storage unit infested with mice causing damage to personal property
Business reply on Google
Hello, we have not heard of a mouse problem at any of our facilities. Food is always not allowed in our storage for exactly this reason. Please call us at 347-836-6575 as soon as possible so we can identify any problem here. Thank you.
Items were stolen from the storage unit.
Business reply on Google
Hi Mattie, was anything wrong with your rental or our service? Please let us know! We would love to make it right. Thanks!
advertised unit dimensions and pricing were misleading
Inconsistent facility access prevented customer from storing belongings before a storm.
Understaffed office and inability to contact local staff directly.
Excessive and frequent increases in monthly storage unit rental fees.
The storage facility increases rental fees on a monthly basis.
The business increases storage rental prices without prior notification.
Business reply on Google
Hi Magda thanks for letting us know. Our rates are the most competitive in the area, but unfortunately they do change from time to time. We always notify customers in advance of any price change, by mail and email. Please call us to make sure we have your correct contact info. Thanks for being a customer.
Staff exhibit unprofessional behavior and deny access to basic facility amenities.
Business reply on Google
This review is highly alarming and inconsistent with our company goals and employee training. We are unable to identify you by this post. Please contact us to speak to the head of operations in order to resolve any issues you may have. If our staff is not at the top of their game we want to know right away so we can make things right.
Customer service misrepresented policies and made unfair decisions.
Business reply on Google
We are very sorry you feel this way. We are happy to give you the advertised promotion. However, it is standard policy to only receive one promotion, not 2 for the same locker. If you would like 3 months half off OR free use of the truck, we are happy to rent to you.