Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store manager is rude and unprofessional toward customers.
Business reply on Google
We take your feedback seriously about Anthony's behavior. Clean facilities matter, but respectful service is essential. Please contact us at (347) 919-5054.
Staff asks intrusive questions about the value of stored items.
Business reply on Google
Apologies for any inconvenience caused. Your concerns are noted. Please feel free to reach out to us at (347) 919-5054 for further assistance.
The business repeatedly increased monthly storage unit rental fees without prior…
Business reply on Google
Thank you for taking the time to share your feedback, Grim. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
poor communication and administrative errors regarding lease and unit management
Business reply on Google
We value your input and thank you for sharing your experience.
Staff member was rude and restricted facility access hours.
Business reply on Google
Thank you for taking the time to share your feedback, Alfredo. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you.
Lack of communication regarding business ownership and operational changes.
Business reply on Google
Hi Unique, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Facility water leak caused mold damage to stored personal property.
Facility flooding caused mold growth and damage to stored personal belongings.
Business reply on Google
Hello Ashley, this matter has affected a few other customers, and we are working hard to address it. Our customer service team may be able to provide you with some assistance on this matter. Please contact us with your space number and contact information. They can be reached 24/7 by phone at 866-865-7695 or at www.lifestorage.com/contact.
Rodent infestation caused significant damage to stored personal property.
Rodent infestation in storage unit caused damage to personal property.
facility has pest infestation and poor management of storage units