Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive and recurring rental price increases over five years
Business reply on Google
It's unfortunate to hear about your experience with the pricing changes. Please feel free to reach out to us at (718) 991-9010 to discuss this further.
The facility location is unsafe and contains blood on the stairs.
staff members are rude and distracted by their phones
Business reply on Google
Elias, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
frequent and excessive rent increases without facility improvements
Business reply on Google
We apologize for the frequent rent increases. Your concerns are important to us. Please contact us at (718) 991-9010 to discuss your experience.
Staff members are unprofessional and distracted by personal phone use.
unauthorized price increase without notice and refusal to provide refund
Business reply on Google
We understand your frustration with the unexpected billing increase and apologize for the inconvenience this has caused. We take customer concerns seriously and want to address this issue promptly. Please contact us at (718) 991-9010 to discuss this matter in detail. We will review your account, investigate why you didn't receive a notice, and work towards resolving this issue immediately. Our team is committed to providing clear communication and transparent billing practices for all our customers.
Facility is uncooperative with police regarding stolen property on site.
Staff member was unhelpful and difficult during a bill payment process.
Business reply on Google
Christopher, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (718) 991-9010 so that we can learn more about your experience.
Staff denied access to unit before lease expiration causing additional expenses.
Business reply on Google
Hi Isa, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! If you would like, please call us at 888-storage so that we can resolve any issues.
Staff members were rude and disrespectful to the customer.
Business reply on Google
Arlene, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Theft of property from a secured storage unit with staff negligence.
Business reply on Google
Hi Old, we consider security our top priority and are very sorry to hear about your experience. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (718) 991-9010?
Facility allows excessive trash accumulation impacting the surrounding neighborhood.
Business reply on Google
Hi Teejae, Thank you for leaving a review. We are sorry you didn't have a 5-star experience with Extra Space Storage. We value your feedback and will pass it along to the appropriate team. We would love to speak to you about this in further detail. Please give us a call at 888-storage so we can make it right.
The storage facility is infested with rodents damaging stored personal property.
Business reply on Google
Hi Ashley, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (718) 991-9010.
Staff provided misleading information regarding rental credits and unit accessibility.
Business reply on Google
Lailarafic, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience with the phone sales agent did not reflect that. We value your comments and will use them to make improvements in the future. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Theft occurred due to a breach in the storage unit ceiling.
Business reply on Google
Hi Elaine, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (718) 991-9010?
Poor communication regarding facility access, contract errors, and unstated rental…
Business reply on Google
Sharon, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Incorrect billing charges and unprofessional staff conduct during move out process
Business reply on Google
Hi Tiffany, we really appreciate you taking the time to leave a review. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We love coaching our staff so your insight is appreciated. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future! If there's anything that we can do to earn 5-stars from you, please give us a call at 888-storage or email us at [email protected].
The customer experienced poor interactions with the facility staff.
Business reply on Google
Hi Flavio, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
frequent price increases for storage unit rental
Business reply on Google
Thank you for leaving us a rating, Wilson. We're sorry to hear that you're unsatisfied with your monthly storage unit rental rate. Please feel free to contact us at (718) 991-9010 to discuss any of our other available storage units and we'd be happy to find something that meets your storage need as well as your budget.