Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theft of stored items involving alleged employee complicity.
Business reply on Google
We are deeply concerned to hear about the theft from your unit and the recovery of your stolen item, Al. This situation is completely unacceptable, and we take these matters very seriously. We understand your frustration and disappointment with this incident. Please contact us immediately at 888-786-7243 so we can discuss this matter in detail and address your concerns directly. We need to investigate this situation thoroughly and ensure appropriate action is taken.
The company is uncooperative and lacks customer care.
Business reply on Google
We understand your frustration and want to make this right. Please contact us at (718) 402-4080 to discuss your concerns directly.
Storage unit monthly rent increased significantly after four months.
Business reply on Google
We're sorry you're unhappy about your experience, Oscar. Thank you for leaving us feedback. We strive to provide transparent and competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Please call us to discuss your rate increase concerns at 888-storage.
Staff engaged in bait and switch tactics and suggested fraudulent account practices.
Business reply on Google
Hi Yasmin, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. If you need anything, do not hesitate to reach out at 888-storage.
The business increased storage rates without prior notification to the customer.
Business reply on Google
Thank you for leaving us a rating, Jen. We're sorry to hear that you're unsatisfied with your monthly rate. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Unexpected monthly rent increase after initial sign up
Business reply on Google
Thank you for leaving us a rating, Jenessa. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unexpected and significant monthly rate increase without proper customer notification.
Business reply on Google
We're sorry to hear this, Brianna Hodge. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Frequent and significant rent increases for storage unit
Business reply on Google
Thank you for leaving us a rating, Christian. We're sorry to hear that you're unsatisfied with your monthly rate. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. Rates are adjusted periodically due to market value. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The customer service staff was rude and unprofessional.
Business reply on Google
Curtis, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. Please call us at 888-storage so that we can learn more about your experience.
Excessive late fees and threat of unit foreclosure.
Business reply on Google
Leonardo, we appreciate you sharing your feedback with us. We understand that your items are important and are sorry to hear that you have had a negative experience. Would you give us a call at 888-storage? We'd like to discuss the status of your rental in more detail.
Mold in storage unit and delayed access due to lock issues
Business reply on Google
We're sorry to hear about your experience, Alexis. It's very important to us that your belongings are kept safe from any harm. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
Lack of mask usage and unsanitary hand sanitizer station.
Business reply on Google
We're sorry to hear this, Lainie. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience with this storage facility further.
The business refused to provide financial relief during the pandemic.
Business reply on Google
Hi Joseph, we really appreciate you taking the time to leave a review. Providing a positive self-storage experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (718) 402-4080.
The storage facility increased rental rates within six months.
Business reply on Google
Hi The Shayla, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
unexpected weekly late fees and hidden accessory charges
Business reply on Google
Thank you for taking the time to leave a review, Nelson. We'd be happy to clarify our late fee schedule or answer any questions you may have! Feel free to give us a call at 888-STORAGE.
Customer property stolen or damaged during facility renovations
Business reply on Google
Hi Sunny, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Facility maintenance issues and lack of available moving carts
Business reply on Google
Hi Desiree, we're sorry to hear about your experience. We would love the opportunity to make things right. Would you mind giving us a call at 888-586-9658?
Staff failed to verify payments despite customer providing receipts.
Staff locked customer out of paid storage unit without valid cause.
Staff member displayed aggressive and unprofessional behavior during a bill payment.