Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility had mold issues and management refused to provide a refund
Business reply on Google
Jacquelyn, it's regrettable to hear about the musty smell and refund concerns. Please call us at (347) 514-9895 so we can address this directly.
Misleading promotional advertising and hazardous slippery flooring conditions.
Business reply on Google
Thank you for your feedback, Carmen. We are sorry to hear about your disappointment regarding the promotion and your experience at the facility. Contact us at (347) 514-9895 to discuss your experience.
Customer items were stolen after the storage unit lock was cut.
Business reply on Google
We apologize for this serious security incident. Please contact us at (347) 514-9895 to discuss your stolen items immediately.
rodent infestation in storage unit and poor staff communication
Stored items were stolen and insurance compensation has not been provided.
Business reply on Google
We deeply regret your experience. Please contact us at (347) 514-9895 regarding your insurance claim and security concerns. Your case is important to us and requires immediate attention.
Employee used customer phone to post unauthorized positive reviews
Business reply on Google
Thank you for your feedback, Mia. We apologize for any inconvenience you experienced during your visit to our Bronx location. We take these allegations seriously and will thoroughly investigate the matter. Please contact us at 800-800-3456 so we can address your concerns directly. Thank you for bringing this to our attention.
The company imposes frequent and excessive rental price increases.
Business reply on Google
Thali, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (347) 514-9895 so that we can learn more about your experience.
Unexpected monthly rent increase after initial promotional period ended
Business reply on Google
Hello Linda, we're sorry to hear about your dissatisfaction with our rental rates and fees. Our customer service team can review your account with you and may be of some assistance. Please contact us with your space number and contact information. They can be reached 24/7 by phone at 866-865-7695 or at www.lifestorage.com/contact.
New management provides poor customer service during telephone inquiries.
Business reply on Google
Thanks for taking the time to give us this feedback, Octavia. We have sent your review over to our location manager. If you haven’t done so already, please reach out to our customer care team. They can be reached by email at [email protected] or by phone at (866) 490-3269. We'd love to turn your experience with us into a positive one. All the best, The Life Storage Team
The storage facility is infested with rats.
The staff provided poor customer service and failed to greet customers.
Frequent rent increases and poor facility maintenance and staff service.
Staff are unprofessional and require customers to return heavy carts.
Customer and children were locked inside the storage facility by staff.