Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Storage unit was broken into and management has provided no response.
Business reply on Google
We are disappointed to hear about the break-in and lack of communication. Please contact us at (718) 402-0871 for immediate assistance.
Security concerns regarding unit access and poor facility management.
Business reply on Google
We apologize for the security concerns and service issues. Please contact us at (718) 402-0871 to discuss your experience immediately.
Staff were unhelpful and customer was trapped without an exit.
Business reply on Google
We understand your frustration with our rude staff and communication issues. Please contact us at (718) 402-0871 to resolve this immediately.
The business is overcharging for a storage unit without explanation.
Business reply on Google
Hi Jr., thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates due to market value and occupancy. Please give us a call at 888-storage to discuss what options we may have for you!
Aggressive collection calls and threat of auctioning stored items
Business reply on Google
Thank you for sharing your feedback with our team, Latoya. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Staff restricted elevator access forcing customer to use stairs in heat.
Business reply on Google
Your feedback is very important to our team, Fernando. We're sorry to hear you're unhappy with your experience with your storage unit. We'd love a chance to talk with you directly, please call us at 888-storage.
Staff called police over a dispute regarding elevator social distancing protocols.
Business reply on Google
Hi Christopher, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
The facility has only one elevator requiring an operator.