Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Furniture stored in the unit was damaged by mold.
Business reply on Google
We value your input regarding the waterproofing issues and mold damage. Contact us at (718) 294-1111 to discuss insurance coverage options.
Staff member was unprofessional and refused to allow move-in before closing.
Business reply on Google
We sincerely apologize for the inconvenience and unpleasant experience you encountered during your recent visit to our facility. We take customer service very seriously, and the situation you described does not reflect our standards. We would greatly appreciate the opportunity to discuss this matter further and address your concerns. Please feel free to contact us at (718) 294-1111 at your earliest convenience so we can better understand the situation and work towards a resolution.
inconsistent billing practices and premature late fees
Business reply on Google
We're sorry to hear this, Iconic. We understand the importance of integrity and charging customers an appropriate price for their storage. We are sorry to hear that the experience you are having with our facility is not matching up with your expectations. Thanks for taking the time to share this with us. Please give us a call at 888-storage if you would like to discuss it further.
storage fees have increased without a corresponding improvement in quality
Business reply on Google
Calvin, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please call us with any questions!
Monthly storage rental fees increased significantly within six months.
Business reply on Google
Stacey, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
staff members are disrespectful to customers after the initial rental process