Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
A temporary manager displayed unprofessional and rude behavior toward customers.
Business hours were not updated for the holiday.
Business reply on Google
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of updated hours. Please feel free to reach out to us at (718) 829-2688 for any further assistance.
The storage units are smaller than expected.
Business reply on Google
Your feedback is important to us. We appreciate your input regarding the size of our storage rooms. Please feel free to reach out to us at (718) 829-2688 to discuss your concerns further.
The facility requires maintenance and improved lighting for a better atmosphere.
Business reply on Google
Please feel free to contact us at (718) 829-2688 to discuss your concerns further.
Representative provided poor service and incorrect storage unit assignment.
Business reply on Google
Chanel, thank you for the review. We'd love to hear more details on what happened here. Please call us at (718) 829-2688 so that we can better assist you.
The storage facility has not undergone significant upgrades.
Business reply on Google
Thank you, Tory. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.
storage unit and hallway lighting is inadequate
Business reply on Google
Hi Chekadon, thank you for leaving a review. We think our team is great too! We are sorry you didn't have a 5-star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right.
poor communication regarding rent increases and rude supervisor behavior
Business reply on Google
Hi Mëlia, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Frequent price increases and lack of grace period for late payments.
Business reply on Google
Thank you for leaving us a rating, Marilyn. It's great to know Christian was helpful and great to work with. We're sorry to hear that you're unsatisfied with your monthly rate. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. Please don't hesitate to reach out to us at 888-storage to discuss this further or if you would like to reconsider storing with us.
The business frequently increases storage rental prices without prior notification.
Business reply on Google
Hi Jennifer, thank you for sharing your feedback with us. We are sorry to hear that you are unhappy with your experience. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Customer reports inconsistent pricing for storage unit sizes.
Business reply on Google
Thank you for leaving us a rating, Malcolm. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (718) 829-2688 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Damaged flooring and restricted loading access hinder storage unit usage.
Business reply on Google
Hi Vilma, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (718) 829-2688.
frequent price increases and misleading online representations
Business reply on Google
Hi Raju, we really appreciate you taking the time to leave a review. Providing a positive self-storage experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (718) 829-2688.
Operating hours are inconvenient for customers with full-time jobs.
Business reply on Google
Hi Maggie, thank you for leaving us a review! Security is our top priority and we appreciate that you have trusted us with your belongings. We will make sure to review your thoughts internally. Give us a call at (718) 829-2688 if you need anything in the meantime.
frequent facility maintenance issues and poor staff assistance at storage location
Business reply on Google
Hi Oscar, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Staff are rude and monthly storage fees increase without prior notice.
The facility is outdated and requires renovations.