Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Facility was closed despite a confirmed booking appointment
Business reply on Google
We sincerely apologize for the frustrating experience you had when trying to access a storage unit at our facility. Please contact us at 888-STORAGE so we can assist you directly with your storage needs.
inaccessible storage unit and lack of communication from onsite management
Business reply on Google
Chris, we apologize for the communication breakdown on your move-in day. Please contact us at (310) 835-6822 to discuss this experience.
Company increases storage rental rates shortly after initial sign up.
Business reply on Google
We are concerned to hear about your experience with pricing. Please feel free to reach out to us at (310) 835-6822 to discuss this further. Thank you for your feedback.
Monthly storage rental payment increased shortly after leasing
Business reply on Google
We are disappointed to hear about your experience. Please feel free to reach out to us at (310) 835-6822 to discuss this further. Thank you for your feedback.
Storage unit contents were stolen due to lack of security.
Business reply on Google
We're concerned to hear about your experience. Please contact us at (310) 835-6822 to discuss this further.
The monthly storage rental fee increased significantly without an upper limit.
Business reply on Google
We sincerely regret to learn about your experience with the price increase for your storage unit. We understand your frustration and would like to address your concerns directly. Please contact us at (310) 835-6822 so we can discuss your specific situation and provide further assistance. Our team is committed to finding a solution that works for you.
Staff removed customer lock and provided incorrect storage unit
Business reply on Google
We're concerned to hear about your experience at Extra Space Storage. Please accept our apologies for the inconvenience you faced. If you have any further concerns, please feel free to reach out to us at (310) 835-6822.
Poor management, broken elevators, insecure doors, and unprofessional staff behavior.
Business reply on Google
Thank you for taking the time to share your experience, Abhisha. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (310) 835-6822 if you need anything.
Customer reports theft of all stored belongings from the facility.
Business reply on Google
Hi Saltyseacorals.comecv, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 835-6822?
The customer experienced an unexpected thirty percent rate increase.
Business reply on Google
Hi Ignacio, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Storage unit broken into twice due to inadequate facility security
Business reply on Google
Hi Akilah, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
inaccessible unit access codes and lack of available moving carts
Business reply on Google
Paula, we appreciate you taking the time to leave feedback. Thank you for sharing your expereince with us. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please call us at 888-storage if you'd like to discuss your experience in more detail.
The storage facility lacks proper ventilation and air conditioning.
Business reply on Google
Thanks for sharing your feedback, Richard. We strive to provide facilities that are convenient for our customers, and are sorry to hear that we have missed the mark with your experience. We are interested in speaking with you in regards to this the issue you've had with the temperature in the building. If you would like discuss it, please give us a call at 888-STORAGE.
Staff member exhibits discriminatory behavior and harassment toward customers.
Business reply on Google
Hi Renee. We would love to hear more about your experience so we can help make things right! Feel free to contact us at 888-STORAGE with any specific details so we can work on improving your experience!
Manager threatened a five hundred dollar fee for improper trash disposal