Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Rent increased by 132 percent over three years
Business reply on Google
Chris, thank you for sharing your experience. We understand your concern about pricing increases. Please contact us at (704) 419-8708 to discuss your account.
Significant rent increase for a non-climate controlled storage unit
Business reply on Google
Hi Jessica, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Unexpected rent increase and restricted access to storage unit.
Business reply on Google
Your feedback is very important to our team, Baez. We're sorry to hear you're unhappy with your experience. Providing convenient, quality storage at an affordable price is very important to us and we are disappointed to know that we couldn't continue to meet your storage needs. We appreciate your suggestions and will be sure to review it internally. Please call us at 888-storage if you would like to discuss your concerns.
Storage facility sold personal property and belongings without proper justification
Staff allegedly steals stored items and facilitates unauthorized unit auctions.