Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unavailable to assist customer during business hours.
Business reply on Google
Please accept our apologies for this frustrating experience with office availability. Please contact us at (704) 927-1992 to discuss your concerns directly.
inaccurate billing, unfulfilled refunds, and poor facility maintenance
Business reply on Google
Hi Bre, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
The business frequently increases monthly storage rental prices.
Business reply on Google
We apologize for falling short. Thank you for sharing your experience. Please feel free to reach out to us at (704) 927-1992.
Facility increased rates and unit had pest and water damage issues.
Business reply on Google
We're disappointed to hear about your experience at Extra Space Storage. We take our customers' concerns seriously and would like to address the issues you've mentioned regarding rate increases, pest problems, and water damage. Please contact us at (704) 927-1992 to discuss your concerns further. We aim to resolve these matters and improve our service for all our customers.
The customer's storage unit was broken into and items were stolen.
Business reply on Google
Anne, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (704) 927-1992 so that we can learn more about your experience.
unexpected price increases and broken elevator access at storage facility
Business reply on Google
Dear Mariel, we apologize for any inconvenience caused by our rental rates and fees. We may have some alternatives for you. Please contact us with your space number and full name, by phone at 866-865-7695 or by visiting www.lifestorage.com/contact.
The elevator at the storage facility is frequently broken.
Business reply on Google
Hello Tiffany, we're sorry to hear this feedback. The maintenance and upkeep of our properties is very important to us, and it's disappointing to hear that you had an issue. If you would like to get more information or would like us to work with you directly on this issue, please contact us with your space number and contact information. Our customer service team can be reached 24/7 by phone at 866-865-7695 or at www.lifestorage.com/contact.
Office was unexpectedly closed despite a confirmed move-in appointment.