Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased the monthly rent after four months.
Business reply on Google
We understand your frustration with the rent increase. Please contact us at (980) 201-7763 to discuss your concerns directly.
The storage unit rental price is too expensive.
Business reply on Google
We take your feedback seriously and apologize for any inconvenience caused by our pricing. Please feel free to reach out to us at (980) 201-7763 to discuss any concerns further. Thank you for sharing your thoughts with us.
Unexpected rent increases and poor facility maintenance and staffing
Business reply on Google
We value your feedback, Weshawna. We apologize to learn of your disappointment. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We also have a strict policy against customers staying on-site for any other reason besides moving belongings. Please contact us at 888-storage so we may speak with you further regarding your concerns.
The business increased storage rental rates without providing prior notice.
Business reply on Google
Thank you for leaving us a rating, Trey. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (980) 201-7763 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
significant monthly price increase for a small storage unit
Business reply on Google
We're sorry to hear this, Dave N. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
The customer experienced a rental price increase within six months.
Business reply on Google
We're sorry to hear this, Jatana Cloud. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please give us a call at 888-storage to discuss your rental in more detail.
Significant monthly rate increase and lack of private communication.
Business reply on Google
Thank you for your feedback, Duane. We're glad Agusta was helpful and professional. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Access code denied due to holiday hours during move
Business reply on Google
Hi Rose Stella, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. Please give us a call at 888-storage so we can look into this for you!
Broken elevators and misleading information regarding rent proration policies.
Business reply on Google
Hi Nic, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
facility failed to implement flood protection measures during a hurricane
Customer was overcharged due to misleading promotional rate information