Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The storage unit was dirty and lacked available moving carts.
Business reply on Google
We apologize for falling short of your expectations, Tshuwah. Please feel free to reach out to us at (704) 535-0095 to discuss your concerns further.
Staff is absent and rental prices increase significantly after ninety days.
Business reply on Google
Hi, Rhonda. Thanks for taking the time to leave a rating. We strive for 5-star customer experience and are sorry you didn't get that. Please let us know if you have any questions by calling (704) 535-0095.
Staff member provided rude and unprofessional customer service.
Business reply on Google
Thank you for bringing this to our attention. We take customer feedback seriously and are genuinely concerned about the experience you've described. We understand how frustrating it must have been to deal with rude customer service, especially when it has impacted your job and personal plans. Your feedback about the behavior of our employee is important to us, and we want to ensure that all customers are treated with respect and professionalism. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve our service standards.
unauthorized and excessive monthly rent increases
Business reply on Google
Hi Mr., Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, feel free to give us a call-- we're available anytime!
The company significantly increased the monthly storage unit rental fee.
Business reply on Google
Thank you for sharing your concerns. Please contact us at (704) 535-0095 to discuss this further.
unauthorized charges continue after account cancellation
Business reply on Google
Jason, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (704) 535-0095 so that we can learn more about your experience.
Staff are frequently unavailable and unresponsive to phone calls.
Unit occupied by others and office staff is unavailable for assistance.
Internet outage prevented customer access to stored business equipment.
Facility is unstaffed and customer cannot access their storage unit
Rental truck did not arrive and customer was overcharged
Gate access is restricted before the end of the grace period.
frequent and excessive price increases for storage unit rental